Customer Service Agent

Soucy; Sherbrooke; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Customer Service Agent, where you'll manage customer requests, ensure satisfaction, and support continuous improvement projects. This role values employee well-being and offers growth opportunities through various benefits, including group insurance and RRSP contributions.

Benefits

Group insurance plans

RRSP with employer contributions

Employee and Family Assistance Program

Telemedicine services

$2,000 referral bonus

Social activities

Qualifications

• Bilingual in French and English required.
• Customer-focused with trust-building skills.

Responsibilities

• Handle customer requests including order entry and sales analysis.
• Monitor and analyze customer sales and act proactively.
• Represent customer in continuous improvement projects.

Skills

Bilingual skills

Customer focus

Tools

SAP

Salesforce

Job description

As a Customer Service Agent, you'll be responsible for handling all customer requests, including order entry, sales analysis, delivery follow-up, complaint recording, corrective actions, and customer relations. You will collaborate with the planning, production, quality, and business development departments to serve as the voice of the customer within the company.

In this position, you will have the opportunity to :

1. Enter orders into the system and carry out any necessary follow-up.
2. Process development and quotation requests.
3. Forward complaints to the quality department and follow up with customers to ensure satisfaction.
4. Monitor and analyze customer sales (volume and dollar value) and act proactively.
5. Contribute actively to the development and maintenance of business relationships.
6. Represent and support the customer in continuous improvement projects.

Would you like to join a company that values its employees' well-being and demonstrates innovation?

To succeed in this role, you should have:

• Bilingual skills in French and English, as we serve English-speaking customers.
• Customer focus and the ability to build trust with clients.
• Computer skills (manufacturing systems, in-house software, SAP, Salesforce) are an asset.

Benefits designed to support your growth:

• Group insurance plans tailored to your needs.
• An RRSP with employer contributions to help secure your financial future.
• Employee and Family Assistance Program (EFAP) and access to telemedicine services.
• A $2,000 referral bonus for recommending colleagues who share your dedication.

And more!

• Social activities to connect with your colleagues.

Working at Soucy Techno means being part of a team that develops and manufactures rubber recipes and plastic dyes for clients worldwide. We rely on specialized machinery and our advanced knowledge to carry out our activities. Our greatest asset is our 220 talented employees working together as one. Joining our team means having the freedom to be yourself, get involved, and contribute to improvements. We are committed to your professional development because we want you to succeed!