Customer Service Agent

CMA CGM; Mississauga; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player in logistics is looking for a talented professional to enhance client relationships and optimize customer service. This role involves leveraging your freight forwarding expertise to ensure client satisfaction while collaborating closely with the sales and operations teams. You'll be at the forefront of developing and maintaining key relationships with clients and suppliers, ensuring the best rates and service quality. If you're ready to take the next step in your career with a company that values growth and teamwork, this opportunity is perfect for you!

Benefits

Comprehensive Health & Dental Benefits

Professional Development Opportunities

Continuing Education

Qualifications

• 5-7 years in international freight forwarding with logistics expertise.
• Proficient in MS Office Suite and extensive transport knowledge.

Responsibilities

• Ensure client satisfaction and maintain relationships with key accounts.
• Optimize customer service through efficient and courteous service.
• Develop relationships with carriers for best possible rates.

Skills

Client Relationship Management

Customer Service Optimization

Freight Forwarding Expertise

Logistics Knowledge

Education

Diploma or Degree in Logistics or Supply Chain

Tools

MS Office Suite

Job description

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

YOUR ROLE

• To offer the expertise in freight forwarding to internal and external clients. Establish and develop relationships with clients, as well as optimize customer service.

WHAT ARE YOU GOING TO DO?

• Ensure client satisfaction and maintain relationships with clients (i.e., key accounts and new clients).
• Optimize customer service through quick, efficient, courteous service, and information exactness.
• Partner and engage with the sales department to prepare and present products and services offered as well as assisting in creating SOPs for all new clients.
• Partner and engage with the department supervisors to implement and service new clients.
• Develop and maintain relationships with carriers/suppliers to ensure best possible rates.
• Responsible for quotes/RFQs/RFIs for respective clients and modes of transport.
• Assist the department/product supervisors in different areas.
• Ensure to follow ISO procedures put in place.
• Resource person for technical information.
• Complete required trainings including but not limited to the Good distribution of pharmaceutical products (if supporting the vertical health care).
• Other duties as assigned by the immediate supervisor/manager.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• Diploma or degree in Logistics or Supply Chain.
• 5 to 7 years’ experience in the international freight forwarding throughout the logistics expertise (Air, Ground and Ocean).

• Extensive knowledge of different modes of transport.
• Must be proficient in MS Office Suite.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-NV1

At CEVA we are committed to creating a safe and healthy work environment.

We offer:

• A Competitive Compensation Package Comprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.