Customer Service Advocate – Medical Devices (Contract)

CONMED Corporation; Mississauga; On-site; CAD 50,000 - 55,000; Part time

Job summary

CONMED Corporation, a leading medical device company in Mississauga, seeks a Customer Service Ambassador for a 15-month contract starting January 4, 2027. You will manage orders, handle inquiries, and resolve issues to ensure a positive customer experience.

The role requires 2–3 years in customer service, proficiency with MS Office, and experience with ERP/CRM systems. On-site position in Mississauga, with a focus on accuracy and cross-functional collaboration.

Qualifications

• 2-3 years’ experience in customer service.
• 2 years’ experience in an office environment.
• University degree or college diploma.

Responsibilities

• Process customer orders accurately and efficiently through the order management system.
• Respond to incoming phone calls, emails, and customer inquiries in a courteous and professional manner.
• Provide essential information to callers including backorder status, pricing, product cross-reference and local sales contacts.
• Coordinate and process large capital orders to ensure timely shipments and accurate documentation.
• Provide backorder release dates and/or substitutions to prevent a backorder.
• Expedite rush orders and communicate updates with the customer.
• Verify accuracy of customer account information and process changes as needed.
• Monitor promotions and ensure orders follow established guidelines.
• Enforce distributor and pricing policies and national account compliance.
• Manage product returns per policy and regulatory requirements; issue RMAs and coordinate returns.
• Coordinate onboarding for new customer accounts; ensure documentation is complete.
• Participate in product training and process improvements to enhance customer experience.

Skills

Customer service

Communication

Multitasking

Team collaboration

Education

University degree or college diploma

Tools

MS Office

ERP

CRM

Job description

CONMED Corporation, a leading medical device company in Mississauga, seeks a Customer Service Ambassador for a 15-month contract starting January 4, 2027. You will manage orders, handle inquiries, and resolve issues to ensure a positive customer experience.

The role requires 2–3 years in customer service, proficiency with MS Office, and experience with ERP/CRM systems. On-site position in Mississauga, with a focus on accuracy and cross-functional collaboration.