Customer Service Advisor, Entry Level

ATCO Electric; Whitehorse; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join ATCO Electric in Whitehorse as a Customer Service Advisor. In this role, you will be the first point of contact for residential and commercial customers, assisting them with inquiries and service requests. The successful candidate will demonstrate excellent communication skills, with a strong commitment to customer satisfaction and community engagement, contributing to ATCO's reputation as a trusted energy provider.

Benefits

Attractive salary

15 days paid vacation

Comprehensive benefits from first day of employment

Employee share purchase plan

Charitable donation matching

Qualifications

• 1-3 years of office administration experience in a computerized environment.
• Experience handling cash and knowledge of cash balancing procedures.
• Ability to diffuse emotional situations and maintain confidentiality.

Responsibilities

• Assist customers with billing questions, service requests, and account changes.
• Monitor customer accounts to ensure effective outcomes.
• Collaborate with various partners to resolve service-related concerns.

Skills

Customer service orientation

Interpersonal skills

Problem-solving skills

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Oracle platforms

Job description

Everyday a new adventure!

Location: Whitehorse, Yukon

Division: Operations (North of 60)

What We Offer:

• Competitive Package: Attractive salary and a comprehensive package including flex benefits, extra paid leave, employee share purchase plan, charitable donation matching and more.
• Monday to Friday, 8am – 5pm
• 15 days paid vacation
• Benefits from your first day of employment.
• A supportive team environment with opportunities for professional growth and skill development.
  
  

Why Work Here?

Joining the ATCO Electric Yukon Team means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve – is central to our core values and cultivates a sense of belonging. We treat people with respect, entrust them to always be their best and take every opportunity to ensure they feel part of our community.

About the Role:

Are you passionate about delivering exceptional service and making a positive impact in your community? Join us at ATCO Electric Yukon as a Customer Service Advisor, Under the general supervision of the Supervisor, Customer Accounting and Administration, you’ll be the first point of contact for residential, commercial, and rural customers within the ATCO Electric Yukon service area.

In this dynamic role, you’ll handle a wide range of inquiries, service requests, and concerns—ensuring every interaction is prompt, personalized, and professional. You’ll play a key role in strengthening our customer relationships and enhancing ATCO’s reputation as a trusted and community-focused energy provider.

Whitehorse is a designated community, and the successful candidate will be eligible for a comprehensive northern package.

At ATCO Electric Yukon, we are committed to providing extraordinary service to our customers. We value collaboration, innovation, and dedication to achieving results.

What You’ll get do:

• Connect with customers in person, over the phone, and through email to assist with billing questions, service requests, and account changes like connections or disconnections.
• Monitor customer accounts and take appropriate action when needed—ensuring fair, timely, and effective outcomes.
• Collaborate with customers, social agencies, government partners, and Yukon First Nations to share information and resolve service-related concerns.
• Coordinate field service work and manage work orders using our billing system to ensure smooth operations.
• Process payments, prepare deposits, and ensure accurate financial transactions.
• Maintain and update electronic records, track key data, and support reporting and analysis.
• Embrace opportunities to learn new technologies and expand your knowledge of the utility industry.
  
  

What You Bring:

• Completion of High School Diploma or GED is required
• Minimum one (1) to three (3) years of progressive office administration experience within a computerized environment.
• Working knowledge of MS Outlook, MS Word and MS Excel as well as Oracle platforms.
• Accurate computer, keyboarding and calculator keying skills.
• Experience handling cash and knowledge of cash balancing procedures.
• Basic knowledge of company policies and practices.
• Aptitude for prioritizing work in a fast-paced work environment.
• An orientation to deliver excellent customer service both in person and on the phone.
• Excellent interpersonal, communication, and problem-solving skills when dealing with internal and external customers.
• An ability to deal with confrontation and diffuse emotional situations.
• An ability to work professionally and maintain confidentiality of customer information.
  
  

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About Us:

ATCO Electric Yukon is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com ATCO is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law.Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

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