Customer Service Admin Specialist

GM Financial; Toronto; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a Customer Service Admin Specialist to join their dynamic team. This role offers the chance to thrive in a supportive environment where your contributions matter. You will engage with customers and dealers, ensuring timely and accurate responses to inquiries. With a focus on customer satisfaction, you will utilize your strong communication and organizational skills to manage account information and provide exceptional service. This is an exciting opportunity to grow within a company that values innovation and community.

Benefits

Health, vision, and dental benefits

Company match program for RRSP contributions

Generous paid time off

Dynamic team relationships

Quarterly volunteer opportunities

Hybrid work schedule

Qualifications

• 2 years of experience in customer service or office environment preferred.
• Ability to evaluate account information and make sound decisions.

Responsibilities

• Interact effectively with internal and external customers.
• Evaluate account information and complete administrative tasks.

Skills

Customer Service

Microsoft Office

Communication Skills

Organizational Skills

Mathematical Aptitude

Education

Secondary School Diploma

Post-secondary Education

Job description

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Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions, offering attractive retail financing and lease programs to meet customer needs. We also provide commercial lending products to dealers to help them finance and grow their businesses.

Overview

At GM Financial, we seek individuals eager to embark on an exciting career journey. Our team members shape our culture — an environment welcoming new ideas, fostering integrity, and creating a sense of community and belonging. Here, we do more than work — we thrive.

Our Purpose: We pioneer innovations that move and connect people to what matters.

Responsibilities

About the role:

• Interact effectively with internal and external customers and dealers.
• Evaluate account information and correspondence, complete administrative tasks, and make sound business decisions.
• Utilize knowledge of financial services or banking customer service systems and Microsoft Office applications.
• Make informed business decisions based on accurate analysis of information.
• Provide excellent customer service, demonstrate mathematical aptitude, and ensure accurate data entry.
• Maintain attention to detail with strong organizational and prioritization skills.
• Work independently with minimal supervision while actively participating in a team environment.

Qualifications

What makes you a dream candidate?

• Manage timely and accurate responses to multi-channel internal and external requests related to Lease & Loan accounts.
• Proven experience interacting with customers and dealers.
• Ability to evaluate account information and correspondence, complete administrative tasks, and make sound decisions.
• Strong written and verbal communication skills with the ability to multitask.
• Knowledge of financial services or banking customer service systems and Microsoft Office.
• Make sound business decisions based on accurate information analysis.
• Excellent customer service skills, mathematical aptitude, and attention to data entry.
• Detail-oriented with good organizational and prioritization skills.
• Team player capable of working in a fast-paced environment.
• Self-motivated and able to work independently while contributing to team efforts.

Experience

• Secondary School diploma required.
• Post-secondary education preferred.
• 2 years of experience in customer service or office environment preferred.
• Previous automotive industry experience is a plus but not required.

What We Offer

• Excellent health, vision, and dental benefits.
• Company match program for RRSP contributions.
• Generous paid time off (personal, vacation, sick, holidays).
• Dynamic team and leadership relationships.
• Quarterly volunteer opportunities.
• Hybrid work schedule allowing part-time remote work.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

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