Customer Service Admin Specialist

GM Financial; Toronto; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in auto finance solutions is seeking dedicated individuals to join their dynamic team. This role offers an exciting opportunity to engage with customers and dealers, ensuring timely and accurate responses to inquiries related to lease and loan accounts. The ideal candidate will thrive in a fast-paced environment, showcasing excellent customer service skills and a keen attention to detail. With a focus on innovation and community, this position not only offers competitive benefits but also fosters a culture of collaboration and growth. If you are self-motivated and ready to make an impact, this could be the perfect fit for you.

Benefits

Excellent Health Benefits

Vision and Dental Benefits

Company Match for RRSP

Generous Paid Time Off

Quarterly Volunteer Opportunities

Qualifications

• 2+ years in customer service or office environment preferred.
• Strong communication skills and ability to multi-task effectively.

Responsibilities

• Interact with internal and external customers and dealers effectively.
• Evaluate account information and complete administrative tasks.

Skills

Customer Service Skills

Mathematical Aptitude

Organizational Skills

Attention to Detail

Communication Skills

Education

Secondary School

Post Secondary Education

Tools

Microsoft Office

Job description

Overview

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

Responsibilities

About the role:

• Proven experience interacting with internal and external customers and dealers.
• Ability to evaluate account information and documented correspondence, completing administrative tasks, and making sound business decisions.
• Knowledge of financial services or banking customer service systems and Microsoft Office applications.
• Ability to make sound business decisions based on accurate analysis of information.
• Excellent customer service skills and mathematical aptitude along with attention to data entry.
• Detail oriented with good organizational and prioritization skills.
• Self-motivated and able to work with minimal supervision while actively participating in a team environment.

Qualifications

What makes you a dream candidate?

• Ability to manage timely and accurate responses to multi-channel internal and external requests related to Lease & Loan accounts.
• Strong written and verbal communication skills with the ability to multi-task.
• Team player with the ability to work in a fast-paced environment.

Experience

• Secondary School required.
• Post secondary education preferred.
• 2 years of experience in a customer service or office environment is preferred.
• Previous automotive industry experience is preferred but not required.

What We Offer

• Excellent Health, Vision and Dental Benefits.
• Company Match program for RRSP contributions.
• Generous Paid Time Off (personal, vacation, sick, paid holidays).
• Dynamic relationships between teams and leadership.
• Quarterly Volunteer Opportunities.
• Hybrid work schedule offered; ability to work a portion of your week from home.