Customer Service

Bass Pro Shops; Calgary; On-site; CAD 32,000 - 45,000; Full time

Job summary

Bass Pro Shops is seeking a Customer Service Representative to provide quality service in an inbound center, processing orders and handling inquiries. The role requires excellent customer service skills and offers competitive wages and benefits. Candidates with a high school diploma and sales experience are preferred, especially those familiar with outdoor products.

Benefits

Retail Discounts

Fun Work Environment

Competitive Wages

Excellent Benefits

Career Advancement Opportunities

Qualifications

• One or more years of sales or service experience preferred.
• Excellent customer service skills.
• Experience in outdoor lifestyle or related fields is a plus.

Responsibilities

• Greet and engage customers in a friendly and enthusiastic manner.
• Resolve customer complaints or escalate to a Manager on Duty when necessary.
• Handle customer issues using good judgment and problem-solving skills.

Skills

Customer Service Skills

Good Judgment

Decision-Making

Education

High School Diploma or Equivalent

Tools

Point-of-Sale (POS) System

Inventory (SAP) System

Job description

Time left to apply: End Date: July 16, 2025 (27 days left to apply)

Job Requisition ID: R228682

Summary:

Reporting to the Group Sales Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service by answering customer calls to process orders, respond to inquiries, and handle complaints in an inbound customer service center.

Responsibilities:

1. Greet and engage customers in a friendly and enthusiastic manner.
2. Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs.
3. Use current Point-of-Sale (POS) and Inventory (SAP) systems to accurately complete transactions, including checking IDs and processing payments.
4. Handle customer issues using good judgment and problem-solving skills.
5. Assist asset protection with procedures such as checking products, preventing theft, and managing security devices.
6. Resolve customer complaints or escalate to a Manager on Duty when necessary.
7. Perform opening and closing duties, including cleaning, stocking, and organizing.
8. Assist in other store areas as needed.

Qualifications:

1. One or more years of sales or service experience preferred.
2. High school diploma or equivalent preferred.
3. Excellent customer service skills.
4. Good judgment and logical decision-making abilities.
5. Experience in outdoor lifestyle or related fields is a plus.
6. Knowledge of Bass Pro Shops & Cabela’s products is advantageous.

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available during the assessment and selection process.

Benefits:

• Retail discounts, restaurant savings, resort access, and conservation attractions.
• Fun work environment.
• Competitive wages.
• Excellent benefits and career advancement opportunities.
• Bass Pro Cares Fund.

About Us:

Bass Pro Shops is North America's leading outdoor and conservation company, founded in 1972 by Johnny Morris. It offers retail, manufacturing, resorts, and conservation initiatives, with a focus on habitat protection and outdoor family experiences.