Customer Retention Specialist

WS Audiology USA; Burlington; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the hearing care industry seeks a Client Retention Sales Specialist to enhance client relationships and drive sales through effective communication and problem-solving strategies. The role offers a competitive salary, benefits, and a flexible hybrid working model, focusing on customer satisfaction and retention.

Benefits

Competitive salary + bonus program

Comprehensive benefits package

RRSPs with employer matching

Paid vacation and personal days

Education assistance program

Flexible hybrid working model

Qualifications

• Proven experience in sales and customer retention.
• Exceptional telecommunication and interpersonal skills.

Responsibilities

• Develop and implement effective sales strategies.
• Build strong relationships with clients and Regional Leaders.
• Analyze customer data to identify trends.

Skills

Sales

Customer Service

Communication

Problem Solving

Negotiation

Tools

CRM Systems

Job description

At HearCanada, we pride ourselves on being pioneers of innovative solutions within the hearing care industry, sharing a passion for making a positive impact on our clients’ hearing journeys, and always striving to go above and beyond as a team!

What it’s all about:

As a Client Retention Sales Specialist, you will foster strong relationships with existing clients, ensure their satisfaction, and maximize sales through persuasive techniques. Your role involves proactive communication, problem-solving, and personalized service to keep customers content and encourage further engagement with the company. You will work closely with Regional Leaders and leverage your expertise in hearing aid products and services.

• Reporting to the Director, Centre Operations
• Hybrid Work – 1-2 Days in Office in Burlington, ON

What we offer you:

• Competitive salary + bonus program
• Comprehensive, employer-funded benefits package
• RRSPs with employer matching
• Paid vacation and personal days
• Education assistance program
• Flexible hybrid working model

What will you do:

• Drive Client Sales: Develop and implement effective sales strategies to increase client sales via telecommunications.
• Customer Retention Strategies: Develop and execute strategies to retain and nurture existing clients, including personalized follow-ups and proactive outreach.
• Relationship Management: Build strong relationships with Regional Leaders and clients by understanding their needs, addressing concerns, and providing timely solutions. Collaborate with team members to meet sales targets and KPIs.
• Sales Enhancement: Use persuasive selling techniques to upsell or cross-sell additional products or services, maximizing sales opportunities.
• Product Knowledge and Expertise: Maintain an in-depth understanding of the company's products and services, stay updated on new offerings, and provide training or guidance to customers as needed.
• Sales Performance Analysis: Analyze customer data and feedback to identify trends, preferences, and opportunities for product or service improvements.

What are we looking for:

• Proven experience in sales, customer service, or related fields, with a strong record of customer retention and meeting sales targets.
• Exceptional telecommunication and interpersonal skills to build rapport and trust with clients.
• Proficiency in CRM systems and relevant tools to manage interactions and track sales.
• Analytical mindset to interpret data and derive insights.
• Strong problem-solving skills and a customer-centric approach.
• Adept at persuasive selling and negotiation skills.

This role requires a dynamic individual capable of building strong customer relationships while strategically driving sales growth through persuasive, customer-centric approaches.