Customer Retention Specialist

HearCANADA; Burlington; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the hearing care industry seeks a Client Retention Sales Specialist in Burlington, ON. This role focuses on building strong client relationships, maximizing sales through persuasive techniques, and ensuring customer satisfaction. The ideal candidate will have proven sales experience and exceptional interpersonal skills, along with a customer-centric approach to problem-solving.

Benefits

Competitive salary + bonus program

Comprehensive employer-funded benefits package

RRSPs with employer matching

Paid vacation and personal days

Education assistance program

Flexible hybrid working model

Qualifications

• Proven experience in sales or customer service with a strong record of retention.
• Exceptional telecommunication and interpersonal skills.
• Proficiency in CRM systems and relevant tools.

Responsibilities

• Develop and implement sales strategies to increase client sales.
• Build strong relationships with Regional Leaders and clients.
• Analyze customer data to identify trends and opportunities.

Skills

Customer Retention

Telecommunication Skills

Interpersonal Skills

Analytical Mindset

Problem-Solving

Persuasive Selling

Tools

CRM Systems

Job description

At HearCanada, we pride ourselves on being pioneers of innovative solutions within the hearing care industry, with a shared passion for positively impacting our clients’ hearing journeys. We always go above and beyond as a team!

What It’s All About

As a Client Retention Sales Specialist, you will be responsible for fostering strong relationships with existing clients, ensuring their continued satisfaction, and maximizing sales through persuasive techniques. This role involves proactive communication, problem-solving, and personalized service to guarantee customer contentment and encourage further engagement with the company. You will establish and maintain relationships with Regional Leaders and clients, leveraging your expertise in hearing aid products and services.

• Reporting to the Director, Centre Operations
• Hybrid Work – 1-2 days in the office in Burlington, ON

What We Offer You

• Competitive salary + bonus program
• Comprehensive, employer-funded benefits package
• RRSPs with employer matching
• Paid vacation and personal days
• Education assistance program
• Flexible hybrid working model

What Will You Do

• Drive Client Sales: Develop and implement effective sales strategies to increase client sales via telecommunications.
• Customer Retention Strategies: Develop and execute strategies to retain and nurture existing clients, including personalized follow-ups and proactive outreach.
• Relationship Management: Build strong relationships with Regional Leaders and clients by understanding their needs, addressing concerns, and providing timely solutions. Collaborate as a team to achieve sales targets and KPIs.
• Sales Enhancement: Use persuasive selling techniques to upsell or cross-sell additional products or services to maximize sales opportunities.
• Product Knowledge and Expertise: Maintain in-depth knowledge of the company's products and services, stay updated on new offerings, and provide training or guidance to customers as needed.
• Sales Performance Analysis: Analyze customer data and feedback to identify trends, preferences, and opportunities for improvement in products or services.

What Are We Looking For

• Proven experience in sales, customer service, or a related field, with a strong record of customer retention and meeting sales targets.
• Exceptional telecommunication and interpersonal skills, with the ability to build rapport and trust with clients.
• Proficiency in CRM systems and relevant tools to manage customer interactions and track sales progress.
• Analytical mindset capable of interpreting data and deriving actionable insights.
• Strong problem-solving skills and a customer-centric approach to resolving issues.
• Adept at persuasive selling and negotiation techniques.

This role requires a dynamic individual who can balance building strong customer relationships with strategically driving sales growth through persuasive and customer-centric approaches.