Customer Rep-Station-1

FedEx Group; Kamloops; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative who excels in providing accurate information and assistance to clients. This role emphasizes strong interpersonal skills and the ability to thrive in a fast-paced environment. You'll be responsible for administrative tasks that support efficient operations and contribute to sales growth. With a focus on teamwork and customer satisfaction, this position offers a unique opportunity to make a significant impact. Ideal candidates will have a high school diploma, proficiency in a PC Windows environment, and the ability to lift and maneuver packages safely. Join a diverse and inclusive workplace where your contributions are valued.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations and FedEx products preferred.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties necessary for efficient operations.

Skills

Customer Service

Interpersonal Skills

Analytical Skills

Problem-Solving

Negotiation Skills

Bilingual (French and English)

Education

High School Diploma

College Diploma

Tools

PC Windows Environment

Job description

Job Position Overview

This is an interview position focused on providing accurate information and assistance to customers requiring direct customer interface. The role includes performing administrative duties necessary for efficient operations, promoting continued sales, and generating potential incremental revenue wherever possible.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations and FedEx Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurrency training.
• Physical ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
• Ability to meet minimum thresholds on mandatory testing and training.
• Proficiency in operating in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Strong analytical and problem-solving skills.
• Good negotiation skills.
• Ability to handle stress and work effectively in a highly pressured, monitored, and changing environment.

Preferred Qualifications

Additional qualifications may include bilingual abilities (French and English) for candidates residing in Quebec, and a valid driver’s license with a clean driving record if driving is a core part of the role.

Additional Details

Work schedule: Tuesday to Saturday, 7 AM - 11 AM. Posted Date: 5/07/2025. Unposted Date: 5/14/2025.

Disclaimer

This job description is general and not exhaustive. Employees are expected to perform all duties assigned, complete mandatory training, maintain necessary certifications, and work varying shifts based on business needs. Candidates in Quebec must be bilingual. Driver candidates must possess a valid license and a clean driving record. All candidates will be assessed based on their qualifications, interview performance, and any required assessments.

Employment Equity

FedEx is committed to diversity and inclusion. We welcome applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Please inform us if you require accommodations during the recruitment process.