Customer Rep-Station

FedEx Group; Squamish; On-site; CAD 30,000 - 60,000; Part time

Job summary

FedEx Group is seeking a part-time customer service representative in Squamish to assist customers and manage administrative tasks. The ideal candidate should possess strong interpersonal, analytical, and problem-solving skills, and be comfortable operating within a high-pressure environment. Knowledge of Canadian Customs regulations is preferred, along with a high school diploma. Candidates must be able to lift heavy packages and work flexible hours.

Qualifications

• High school diploma or equivalent required; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Ability to lift 70 lbs and maneuver packages up to 150 lbs.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties for efficient operations.
• Promote sales and generate potential revenue.

Skills

Interpersonal skills

Verbal communication

Analytical skills

Problem-solving

Negotiation skills

Education

High school diploma

College diploma

Tools

PC Windows environment

Job description

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generates potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/equivalent. College diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
• Must complete and meet minimum thresholds on mandatory testing and training.
• Proficient in operating in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Strong analytical and problem-solving skills.
• Good negotiation skills.
• Ability to handle stress and work in a highly pressured, monitored, and changing environment.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Part-time position. Availability required on Monday, Tuesday, Wednesday, Friday, and Saturday from 1:30 PM to 7:00 PM. Job posting date: 06/04/2025; Job posting end date: 06/12/2025.

DISCLAIMER

This job description is general and not exhaustive of all duties, responsibilities, and qualifications. The incumbent is expected to perform all other duties as assigned, complete mandatory testing and training, operate in a PC Windows environment, and maintain necessary certifications. Bilingual (French and English) required for Quebec residents. Drivers must hold a valid license with minimal violations.

Employment Equity Statement

FedEx is committed to diversity and inclusion. We welcome applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and 2SLGBTQ+ communities. Accommodations available upon request during the recruitment process.