Customer Rep-Station

FedEx Group; Montreal (administrative region); On-site; CAD 20,664,000 - 30,307,000; Full time

Job summary

FedEx Group in Montreal, QC is seeking a customer-facing position to provide accurate information and direct assistance to clients. The role includes performing essential administrative duties to support efficient operations and proactively promoting services to generate incremental revenue.

Applicants should be ready to complete required training, work in a Windows PC environment, and communicate effectively under pressure.

Qualifications

• This role requires a high school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations is a plus (preferred).
• Familiarity with FedEx Express/ Ground products is advantageous.
• Ability to complete mandatory training and recurrency tests.
• Must be able to lift and maneuver packages per safety rules.
• Must operate in a PC Windows environment and complete required testing.
• Strong interpersonal and verbal communication skills required.
• Good analytical and problem-solving abilities needed.
• Good negotiation skills and ability to handle stress under pressure.
• Eligible to work 5 days a week.

Responsibilities

• Provide accurate information and direct customer interface support.
• Perform administrative duties to enable efficient operations.
• Promote continued sales and generate incremental revenue where possible.

Skills

Customer service

Communication

Bilingual (French/English)

Problem solving

Negotiation

Stress management

Attentive listening

Sales awareness

Microsoft Windows

Teamwork

Adaptability

Interpersonal skills

Education

High school diploma/equivalent

College diploma preferred

Tools

PC Windows environment

Job description

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/equivalent. College diploma preferred
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training
• Must be able to operate in a PC windows environment
• Excellent interpersonal and verbal communication skills
• Good analytical and problem solving skills
• Good negotiation skills
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
• Must be able to work 5 days a week

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/equivalent. College diploma preferred
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training
• Must be able to operate in a PC windows environment
• Excellent interpersonal and verbal communication skills
• Good analytical and problem solving skills
• Good negotiation skills
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
• Must be able to work 5 days a week

Qualifications Requises:

Transparence Salariale:

Salaire:

Détails Supplémentaires: Dates d'affichage: 09/11 à 09/18

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.