Customer Relations and Business Development Specialist - Maia Project (Ottawa)

CameleonHR; Ottawa; Hybrid; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Three weeks of vacation

Fridays off in summer

Group insurance after 3 months

Collaborative team environment

Impactful project

Job summary

A leading human resources organization in Ottawa is seeking a Customer Relations and Business Development Specialist for the Maia Project. This full-time, hybrid role involves guiding clients and partners, developing strategic relationships, and enhancing user experiences. The ideal candidate should have 3–5 years of relevant experience and be fluent in both French and English. Additional perks include generous vacation time and a collaborative team environment committed to the success of women entrepreneurs.

Qualifications

• 3–5 years of experience in customer relations, business development, or partnership management.
• Strong ability to build trust quickly with clients.
• Proficient use of digital tools for collaboration.

Responsibilities

• Guide users and partners through their journey.
• Develop and maintain strategic relationships with key partners.
• Track performance indicators and produce insightful reports.
• Collect feedback to continuously improve the user experience.
• Develop and maintain strategic relationships with companies, institutions, and key partners.
• Identify new collaboration and growth opportunities.
• Support the commercialization of Maia’s offerings and assist in closing agreements.
• Represent Maia at strategic events and activities.
• Act as a liaison between users, partners, and internal teams.
• Track performance indicators related to customer experience and business opportunities.
• Produce reports and recommendations to improve relational and commercial processes.

Skills

Customer relations experience

Business development

Strong interpersonal skills

Fluency in French and English

Project management skills

Office/Google Suite

Project management

Tools

CRM

Office/Google Suite

Client tracking tools

Job description

Customer Relations and Business Development Specialist - Maia Project (Ottawa)

Join to apply for the Customer Relations and Business Development Specialist - Maia Project (Ottawa) role at CameleonHR

At CameleonHR, we strongly believe that happiness at work comes from the right fit: the right role, the right organization, the right leadership, and an environment where people are at the heart of everything. Our mission? To guide talent toward environments where they can thrive both professionally and personally. Today, we invite you to join the Réseau des Femmes d’affaires du Québec (RFAQ) as a Customer Relations and Business Development Specialist – Maia Project, a key role in driving the adoption and visibility of the Maia platform. Here, you will have the chance to put your relationship and business development skills to work on a meaningful project while contributing to the success of women entrepreneurs and partners, in a stimulating and human-centered environment.

Location: Ottawa
Employment type: Permanent, full-time, 40 hours/week, Monday to Friday
Work mode: Hybrid

You will work within the Réseau des Femmes d'affaires du Québec (RFAQ, a well-established and rapidly growing organization recognized for over 40 years for its impact on women entrepreneurs, professionals, and leaders.

The work style is collaborative, human, and impact-driven: every relationship matters, and every initiative has the potential to transform the professional lives of our members and partners. You will join a passionate and committed team, where kindness and mutual support are at the core. You will work alongside motivated and curious colleagues in an inspiring environment where your ideas and expertise are valued.

What you'll do as Customer Relations and Business Development Specialist – Maia Project

As a Customer Relations and Business Development Specialist – Maia Project, you will be the human anchor of the platform. Your role is central: ensuring an exceptional client experience, developing lasting business relationships, and actively contributing to the adoption and visibility of Maia. You will turn every interaction into an opportunity and every relationship into tangible value for the RFAQ and its partners.

Specifically, your responsibilities will include:

Customer Experience and Support

• Welcome and guide users and partners throughout their journey.
• Lead onboarding through demonstrations, presentations, and personalized follow-ups.
• Provide proactive support to maximize adoption, engagement, and satisfaction.
• Collect feedback to continuously improve the user experience.

Business Development and Partnerships

• Develop and maintain strategic relationships with companies, institutions, and key partners.
• Identify new collaboration and growth opportunities.
• Support the commercialization of Maia’s offerings and assist in closing agreements.
• Represent Maia at strategic events and activities.

Coordination and Follow-up

• Act as a liaison between users, partners, and internal teams (product, technology, deployment).
• Track performance indicators related to customer experience and business opportunities.
• Produce reports and recommendations to improve relational and commercial processes.

Essential Qualifications

• Significant experience in customer relations, business development, or partnership management (3–5 years minimum).
• Strong interpersonal skills and the ability to build trust quickly.
• Project management skills and experience tracking performance indicators.
• Fluency in French and English, both written and spoken.
• Proficiency with digital tools and collaborative platforms (CRM, Office/Google Suite, client tracking tools).
• Proactive, rigorous, and solution-oriented mindset.

6 Great Reasons to Apply

• Real vacation time: Three weeks of vacation plus a full two-week closure over Christmas—without dipping into your bank.
• Fridays that feel like the weekend: Summer schedule with Friday afternoons off, from Saint-Jean-Baptiste Day to Labour Day.
• Hybrid and balanced work arrangement: A mix of in-office and remote work, with at least one day per week in the office.
• Taking care of yourself, too: Group insurance offered after 3 months in the role.
• A role at the heart of an impactful project: Directly contribute to Maia’s success and support the development of women entrepreneurs and RFAQ partners.
• A passionate and collaborative team: Work alongside motivated, kind, and curious colleagues in a human-centered environment where your ideas and expertise are valued.

And Now?

If this role as Customer Relations and Business Development Specialist – Maia Project speaks to you, if you love guiding, connecting, and turning relationships into opportunities, we would be thrilled to meet you. Apply now or share this opportunity with your network. At CameleonHR, we are always open to connecting with talent eager to make a real difference—both professionally and personally.