Customer Quality Engineer

Modine; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Modine is seeking a Customer Quality Engineer to serve as the quality interface with key data center customers. You will drive customer satisfaction, lead issue resolution, and ensure alignment with quality requirements across Modine’s product lines.

You will own cross-functional problem solving (8D, RCA, CAPA), manage containment for escalations, and contribute to continuous improvement across North American plants. Travel across North America is required.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering.
• 5+ years of quality engineering experience in manufacturing or HVAC/refrigeration systems.
• Proficiency in structured problem-solving (8D, RCA, CAPA).
• Strong understanding of quality tools: DFMEA, PFMEA, SPC, MSA, control plans.
• Experience engaging directly with customers in a quality role.

Responsibilities

• Act as the primary quality interface with assigned data center customers.
• Lead customer quality reviews and ensure alignment with requirements.
• Own full issue lifecycle using 8D, A3, DMAIC; drive root cause analysis and containment.
• Monitor warranty trends, field performance, and reliability metrics; drive improvement.
• Support NPIs, PPAP/FAI, control plans, quality documents; assist audits and readiness.

Skills

Quality engineering

8D / A3 / DMAIC

Customer interface management

Structured problem-solving

Data-driven quality improvement

Education

Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering

Tools

DFMEA

PFMEA

SPC

MSA

Control plans

Job description

At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them. Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit www.modine.com.

Position Description

We are seeking a Customer Quality Engineer (CQE) to serve as the primary quality interface between Modine and key data center customers. This role drives customer satisfaction, structured issue resolution, alignment between plants and continuous improvement across Modine’s thermal management product lines.

Key Responsibilities

Customer Interface & Relationship Management:

• Serve as the designated quality owner for assigned accounts.
• Act as the main point of contact for all customer quality matters.
• Lead customer quality reviews and support key customer initiatives.
• Interpret and ensure alignment with customer specific quality requirements.

Issue Resolution & Problem-Solving:

• Own the full customer issue lifecycle using methods such as 8D, A3, and DMAIC.
• Lead cross-functional teams in root cause analysis and corrective action.
• Manage containment and communication for escalations and field issues.

Quality Assurance & Continuous Improvement across plants:

• Monitor warranty trends, field performance, and reliability metrics.
• Drive continuous improvement to enhance product reliability and reduce defects.
• Drive cross-pollination and alignment between plants with the same product line.
• Support testing and validation for product changes or new designs.

Program & Launch Support:

• Participate in NPI programs for assigned customer accounts.
• Ensure PPAP/FAI, control plans, and quality documentation meet customer requirements.
• Support customer audits, FAT/SAT, and other readiness events.

Data & Reporting:

• Maintain customer scorecards and quality dashboards.
• Report on DPPM, warranty costs, and systemic issues.
• Analyze trends to prioritize improvement actions.

Required Education & Qualifications

• Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or related field.
• 5+ years of quality engineering experience in manufacturing or HVAC/refrigeration systems.
• Proficiency in structured problem-solving (8D, RCA, CAPA).
• Strong understanding of quality tools: DFMEA, PFMEA, SPC, MSA, control plans.
• Experience engaging directly with customers in a quality role.
  Preferred Qualifications:
• Six Sigma Green Belt/Black Belt or CQE certification.
• Experience with data center cooling products (chillers, air handlers, thermal systems).
• Experience with field failure analysis and reliability engineering.

Travel is required across North America and is not limited to Canada

Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, health, dental, vision, life insurance, and much more. Human Resources will provide more detail upon your hiring.