Customer Project Manager

F. Hoffmann-La Roche AG; Toronto; On-site; CAD 90,000 - 119,000; Full time

Job summary

Hoffmann-La Roche Ltd. in Canada seeks a Customer Project Manager to lead complex diagnostics implementations across hospital environments in the Greater Toronto Area.

You will own a diverse portfolio, drive on-site collaboration, prevent delays, and ensure seamless integration of medical solutions with strong stakeholder engagement. The role requires a Bachelor’s degree and a PMP (or active pursuit), 7+ years in diagnostic healthcare project management, and proficiency with PM software.

Qualifications

• Bachelor’s degree required; PMP certification (or pursuing)
• 7+ years in Diagnostic Healthcare project management
• Experience with lab-specific PM knowledge
• Strong communication and digital PM tools proficiency
• Bilingual English/French is a plus; 20% travel expected

Responsibilities

• Lead end-to-end project delivery across hospital settings.
• Bridge customer, contract, and implementation teams for successful completions.
• Promote a consistent project management methodology across departments.
• Report portfolio status, timelines, milestones, and phases from initiation to closure.
• Develop tailored communication and accountability tools for diverse stakeholders.

Skills

Project management

PMP

Stakeholder management

Self-organization

Education

Bachelor’s degree

PMP certification

Job description

The Position

Customer Project Manager Location: Candidates should be located within the Greater Toronto Area to balance on-site collaboration with field flexibility. A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Are you ready to lead the transformation of healthcare delivery by bridging the gap between innovative technology and patient care? As a Customer Project Manager in our Diagnostics Division, you will join a culture built on precision, partnership, and a shared commitment to excellence. Based in the Greater Toronto Area, this field-based role empowers you to lead the seamless integration of complex medical solutions into hospital environments across the region. You will own a diverse portfolio of high-stakes, long-term projects, using your expertise to prevent installation delays and ensure the future of diagnostics through meticulous planning and execution. We value autonomous thinkers who thrive on building deep customer relationships and delivering results that ultimately improve patient lives.

The Opportunity

Strategic Leadership Championing our project methodology by providing the frameworks and tools necessary to secure top-quality results and reinforce our market-leading reputation. Bridging the gap between the customer, the contract, and the physical implementation, leading every initiative to successful completion. Aligning business practices across all involved areas by promoting and sharing a consistent project management methodology. Driving continuous improvement momentum within the Project Management Office to keep our processes at the cutting edge. Operational Excellence Reporting on the entire implementation portfolio, delivering critical status updates on timelines, milestones, and project phases from initiation to closure. Developing tailored communication tools that meet the unique requirements of both internal teams and external stakeholders. Empowering fellow managers by sharing essential project plans, schedules, and accountability tools for smaller-scale executions. Utilizing performance management and capacity planning tools to provide the data foundation for our strategic and operational decisions. Executing all administrative and support tasks essential to the seamless delivery of your projects.

Who You Are

You hold a Bachelor’s degree and a recognized Project Management certification (PMP), or are currently pursuing one. You are experienced with over 7 years working within Diagnostic Healthcare. You bring extensive lab-specific Project Management knowledge and experience, bringing deep industry expertise to the team. You demonstrate a high level of self-organization and technical proficiency in project management software and digital tools. Bilingualism (English/French) is an asset for this role. You possess superior communication and people management skills, with a proven ability to work autonomously in a field-based role requiring at least 20% travel. Relocation benefits are not provided for this role

The expected salary range for this position based on the primary location of Ontario is 90,312.00 and 118,534.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.