Customer Project Manager

Roche; Toronto; On-site; CAD 90,000 - 119,000; Full time

Job summary

Hoffmann-La Roche Ltd. – based in the Greater Toronto Area – seeks a Customer Project Manager in Diagnostics to lead complex hospital implementations and ensure seamless integration of medical solutions across the region.

You will own a diverse portfolio, coordinating between customers, contracts, and field deployment, with emphasis on on-site collaboration and strong stakeholder engagement. This role requires PMP (or pursuit), 7+ years in diagnostic healthcare, and bilingual English/French is a

Qualifications

• Bachelor’s degree and PMP certification (or pursuing one).
• 7+ years of experience in Diagnostic Healthcare.
• Lab-specific Project Management knowledge and experience.
• Strong self-organization and proficiency with PM software/digital tools.
• Bilingualism English/French is an asset.

Responsibilities

• Lead a portfolio of high-stakes, long-term projects across hospital deployments.
• Prevent installation delays through meticulous planning and execution.
• Build and manage strong customer relationships to improve patient outcomes.
• Provide project management frameworks, tools, and governance.
• Communicate progress, risks and milestones to stakeholders.

Skills

Project management

Stakeholder management

Leadership

Communication

Bilingual English/French

Education

Bachelor's degree

PMP certification (in progress or holder)

Tools

PM software

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Customer Project Manager

Location: Candidates should be located within the Greater Toronto Area to balance on-site collaboration with field flexibility.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Are you ready to lead the transformation of healthcare delivery by bridging the gap between innovative technology and patient care?

As a Customer Project Manager in our Diagnostics Division, you will join a culture built on precision, partnership, and a shared commitment to excellence. Based in the Greater Toronto Area, this field-based role empowers you to lead the seamless integration of complex medical solutions into hospital environments across the region.

You will own a diverse portfolio of high-stakes, long-term projects, using your expertise to prevent installation delays and ensure the future of diagnostics through meticulous planning and execution. We value autonomous thinkers who thrive on building deep customer relationships and delivering results that ultimately improve patient lives.

The Opportunity:

Strategic Leadership

• Championing our project methodology by providing the frameworks and tools necessary to secure top-quality results and reinforce our market-leading reputation.

• Bridging the gap between the customer, the contract, and the physical implementation, leading every initiative to successful completion.

• Aligning business practices across all involved areas by promoting and sharing a consistent project management methodology.

• Driving continuous improvement momentum within the Project Management Office to keep our processes at the cutting edge.

Operational Excellence

• Reporting on the entire implementation portfolio, delivering critical status updates on timelines, milestones, and project phases from initiation to closure.

• Developing tailored communication tools that meet the unique requirements of both internal teams and external stakeholders.

• Empowering fellow managers by sharing essential project plans, schedules, and accountability tools for smaller-scale executions.

• Utilizing performance management and capacity planning tools to provide the data foundation for our strategic and operational decisions.

• Executing all administrative and support tasks essential to the seamless delivery of your projects.

Who You Are:

• You hold a Bachelor’s degree and a recognized Project Management certification (PMP), or are currently pursuing one.

• You are experienced with over 7 years working within Diagnostic Healthcare.

• You bring extensive lab-specific Project Management knowledge and experience, bringing deep industry expertise to the team.

• You demonstrate a high level of self-organization and technical proficiency in project management software and digital tools.

• Bilingualism (English/French) is an asset for this role.

• You possess superior communication and people management skills, with a proven ability to work autonomously in a field-based role requiring at least 20% travel.

Relocation benefits are not provided for this role

The expected salary range for this position based on the primary location of Ontario is 90,312.00 and 118,534.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.