Customer Onboarding Specialist - Ontario

MEDFAR Solutions Cliniques; Ottawa; Remote; CAD 65,000 - 90,000; Full time

Benefits offered by this job

RRSP contribution

Healthcare insurance from day one

Paid time off: 3 weeks

Remote work flexibility

All IT equipment provided

Job summary

MEDFAR Solutions Cliniques is seeking a Product Deployment Specialist to support clinics in adopting our cloud-based EMR, MYLE. You will join a multidisciplinary onboarding team to define client needs, configure deployments, and deliver training for clinicians and staff across Canada.

You will manage remote and on-site deployments, develop clinical IT processes, and ensure a smooth, secure implementation that improves workflows and patient care. Fluency in French and English is a plus.

Qualifications

• 2–3 years of relevant experience in project management and software deployment.
• Bilingual (French and English) is a great asset.
• Excellent customer service and thoroughness.
• Ability to establish fruitful interpersonal relationships and recognize complex emotions.

Responsibilities

• Define the needs of new customers as part of onboarding.
• Plan and prepare the technologial setup for deployment of MEDFAR products.
• Implement functional interfaces required for deployment.
• Develop clinical IT processes related to deployment and optimal EMR use.
• Conduct remote and on-site deployments as needed; tailor tools to project size.
• Prepare and conduct advanced training for clinic staff.

Skills

Project management

Software deployment

Bilingual French/English

Customer service

Interpersonal relationships

Education

Post-secondary studies in health/education/health software/project management

Job description

• Full-time
• Department: Onboarding

Company Description

MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy).

Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative.

Job Description

As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes. You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in the adoption of our care management solutions.

Main Responsibilities

• Be an integral part of the onboarding team by helping to define the needs of new customers.
• Plan and prepare the technological park required for the deployment of MEDFAR’s products.
• Implementation of functional interfaces required for the deployment of our products.
• Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.
• Participate in remote and on-site project deployments depending on size or complexity using tailored tools.
• Prepare and conduct advanced training adapted to the clerical and medical staff of clinics.
• Organize Q&A sessions for clients at clinics.
• Design presentations and write project reports.
• Support clients throughout the process.
• Apply corrective and preventive interventions while targeting the improvement of clinical processes.

Qualifications

Contribute to our team with your strengths:

• Post-secondary studies in the field of health, education, health software, and project management. any other relevant field or equivalent experience.
• 2 to 3 years of relevant experience in project management and software deployment.
• Strong sense of organization and structure of a work plan.
• Bilingual (French and English) is a great to have
• Excellent customer service and thoroughness.
• Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.

Working conditions:

• Location: Toronto, Ottawa and surrounding areas
• Employment Type: Permanent, full-time (40 hours per week)
• Work Model: Remote
• Travel: Regular travel required; frequency may vary by week
• Requirements: Valid Class 5 driver’s license and access to a vehicle
• Availability: Flexibility in schedule and ability to travel throughout Ontario

Additional Information

What’s in it for you?

By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry.

• Remote work and flexibility(supporting work-life balance)
• RRSPcontribution
• Healthcare insurancefrom day one
• Paid time off: 3 weeks
• Anonboarding programto help you get familiar with our environment and the digital healthcare field
• AllIT equipmentis provided, with additional gear if needed
• Internal growth opportunities(promotions, internal mobility)
• Support from awellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
• Acompany culturefocused on transparency, collaboration, and innovation

Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally.