Customer Onboarding Analyst

Laurentian Bank; Brossard; Hybrid; CAD 55,000 - 85,000; Full time

Job summary

Laurentian Bank's Northpoint Commercial Finance unit in Brossard is seeking a 6-month hybrid role focused on customer onboarding and KYC. You will manage end-to-end onboarding, collect and validate KYC documents, and collaborate with Sales, Credit, Legal, Compliance, and Operations to ensure smooth onboarding.

The role requires 2–5 years in sales operations or onboarding, knowledge of KYC/AML, strong analytical skills, and bilingual English/French communication.

Qualifications

• Experience in sales operations and customer onboarding (2–5 years).
• Knowledge of KYC, AML, and due diligence in equipment finance or commercial lending.
• Attention to detail and accuracy in analytics.
• Proficiency with Office 365 suite.
• Bilingual French and English written and spoken required.

Responsibilities

• Manage end-to-end onboarding and KYC documentation collection and validation.
• Coordinate with Sales, Credit and Compliance to support onboarding.
• Analyze onboarding data and prepare dashboards for metrics and reporting.
• Support audits and regulatory compliance with data privacy controls.
• Identify gaps and suggest process improvements.

Skills

Analytical mindset

Time-management skills

Written and verbal communication

Multitasking in fast-paced environment

Customer-focused with risk awareness

Education

Bachelor degree, an asset

Tools

Office 365 (Word, Excel, Outlook, Teams)

Job description

Northpoint Commercial Finance
Backed by Laurentian Bank

With Northpoint's foundation and reputation in the industry built, Laurentian Bank, which has been in business for over 170 years, acquired Northpoint Commercial Finance in 2017. With over $45 billion in assets, a solid cultural alignment and variety of financing solutions, Laurentian Bank ensures stability for the foreseeable future while allowing Northpoint Commercial Finance to maintain its personal, flexible approach.
Northpoint Commercial Finance offers businesses across North America personal, flexible financing options such as inventory finance, equipment finance and asset-based lending to support their business growth needs.

Temporary 6-month position at the Brossard office (Hybrid).

Responsibilities:

Customer Onboarding & KYC

• Manage the end-to-end onboarding process for new customers, ensuring timely collection and validation of required KYC documentation (e.g., corporate documents, ownership structure, identification)
• Engage clients and vendor partners directly to obtain the required information for completing customer onboarding.
• Perform KYC reviews in line with regulatory requirements, internal policies, and risk-based procedures.
• Identify discrepancies, gaps, or red flags in customer documentation and elevate where appropriate.
• Maintain accurate and complete customer records within internal NCF systems.
• Work closely with internal NCF teams (Sales, Credit, Legal, Compliance and Operations) to gain a solid understanding of our Know Your Customer (KYC) regulatory onboarding requirements to explain the context and requirements to our clients and vendor partners.

Sales, Sales Coordination & Credit Support

• Partner with Sales, Sales Coordination and Credit Support teams to support deal execution and funding timelines.
• Analyze customer and transaction data to assess completeness, risk indicators, and onboarding readiness.
• Act as a point of contact for NCF AE’s and our vendor partners regarding onboarding status, documentation requirements, and KYC-related questions.

Data Analysis & Reporting

• Track and report on onboarding metrics such as cycle times, outstanding documentation, and approval bottlenecks.
• Prepare regular reports and dashboards to support sales performance, pipeline visibility, and operational efficiency.
• Identify trends or recurring issues in onboarding and recommend process improvements.

Process Improvement & Compliance

• Contribute to continuous improvement initiatives to streamline onboarding workflows and enhance customer experience.
• Support audits, compliance reviews, and policy updates related to KYC, AML and customer due diligence.
• Ensure adherence to internal controls, regulatory standards and data privacy requirements.

Key Competencies

• Analytical and problem-solving mindset
• Strong organizational and time-management skills
• Clear, professional written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused approach with a risk-aware perspective

Qualifications

• Analytical and problem-solving mindset
• Strong organizational and time-management skills
• Clear, professional written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused approach with a risk-aware perspective
• 2–5 years of experience in sales operations, customer onboarding
• Working knowledge of KYC, AML, and customer due diligence requirements, preferably within equipment finance, leasing, or commercial lending.
• Strong analytical skills with attention to detail and accuracy.
• Proficiency using Office 365 applications including Word, Excel, Outlook and Teams at an intermediate level.
• Bachelor degree, an asset
• Strong communication skills, French and English, both written and spoken;*

*Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

We also use artificial intelligence (AI) tools during parts of our recruitment process to support fair and efficient hiring decisions.