Customer Implementation Manager

STAN AI; Toronto; On-site; Confidential; Full time

Benefits offered by this job

Competitive salary

Health, dental & specialist benefits

Company MacBook

Job summary

STAN AI in North York is seeking a Customer Implementation Manager to onboard and launch our AI solutions for HOA and condo property managers across North America. The role blends customer service, technical aptitude, and teamwork in a fast-paced, in-person environment.

You will become a product expert, guide clients through setup, lead kickoff calls, educate on tools, and collaborate with Sales, Success, Bot Review, and Development to deliver seamless deployments and enduring relationships.

Qualifications

• Bachelor's degree or equivalent experience.
• Excellent verbal and written communication skills.
• Proven SaaS onboarding and customer success experience.
• Able to quickly learn and explain products to customers.
• Knowledge of CRM, project management, and CS platforms.
• Strong negotiation and expectations-setting skills.
• Experience in real estate, property management, or PropTech is a plus.

Responsibilities

• Become a STAN AI technical product expert.
• Manage all assigned customer onboardings and ensure successful launch of STAN AI across each client's property portfolio.
• Provide detailed account walkthroughs and guide new customers through their AI deployment.
• Lead kick-off calls to communicate account setup requirements and expectations with key stakeholders.
• Educate customers on STAN's tools, capabilities, and best practices to simplify adoption and align expectations.
• Monitor setup progress across accounts, identify potential risks, and guide next steps.
• Resolve conflicts and provide technical solutions to customers in a timely manner.
• Work cross-functionally with Sales, Customer Success, Bot Review, and Development teams to deliver world-class client experiences.
• Serve as the internal voice of the customer at STAN, driving client needs forward.
• Develop a deep understanding of customers' business and operational objectives.
• Establish strong relationships with new customer stakeholders and deepen relationships with existing ones.

Skills

SaaS onboarding

Customer success

Account management

CRM tools

Project management

Communication skills

Negotiation

PropTech knowledge

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

STAN is looking for a Customer Implementation Manager who is a motivated, detail-oriented, self-starter who is passionate about customer service and technology, and who supports STAN AI's HOA and condo property management clients across North America as they onboard and launch our AI solutions.

This position is based in North York and is currently full-time in-office. This position is ideal for someone who thrives in a collaborative, high-energy environment and enjoys building teams in person.

About Us:

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 4 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?

STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!

To learn more, feel free to visit us at www.stan(.)ai

Tasks

• Become a STAN AI technical product expert


• Manage all assigned customer onboardings and ensure successful launch of STAN AI across each client's property portfolio.


• Provide detailed account walkthroughs and guide new customers through their AI deployment.


• Lead kick-off calls to communicate account setup requirements and expectations with key stakeholders.


• Educate customers on STAN's suite of tools, capabilities, and best practices to simplify adoption and align expectations.


• Monitor setup progress across accounts, identify potential risks, and guide next steps.


• Resolve conflicts and provide technical solutions to customers in a timely manner.


• Work cross-functionally with Sales, Customer Success, Bot Review, and Development teams to deliver world-class client experiences.


• Serve as the internal voice of the customer at STAN, driving client needs forward.


• Develop a deep understanding of customers' business and operational objectives.


• Establish strong relationships with new customer stakeholders and deepen relationships with existing ones.

Requirements

• Excellent outgoing communication skills, both verbal and written.


• Ability to prioritize, multitask, and manage time effectively.


• Proven experience in SaaS client onboarding, customer service, and/or customer success.


• Tech-savy, with the ability to quickly learn new products and explain them to others.


• Knowledge of CRM software, project management tools, and CS platforms.


• Analytical and creative in finding solutions for customers.


• Relevant Bachelor's degree or equivalent experience.Strong negotiation skills, with the ability to set expectations with customers.


• Experience in real estate, property management, or PropTech is a plus.

Benefits

• Competitive salary


• Comprehensive health, dental, and specialist benefits.


• Company Macbook.


• Free parking and shuttle service to the office.


• Extra PTO during occasional US holidays.


• Company events, in-office restaurant, and building-wide perks.


• Unlimited ping pong and espresso!