Customer Happiness Advocate (Remote – Canada)

Zim Directory; Canada; Remote; CAD 39,000 - 47,000; Full time

Benefits offered by this job

Private health insurance

Home office upgrades

Kindle with business books

Team offsites

Pizza Fridays

Gifts

Job summary

Zim Directory in Canada is hiring a Customer Happiness Advocate to join a high-growth tech team. You will handle customer inquiries by email, chat, and phone, delivering top-notch service and personal experiences.

The role supports remote work, with training and shifts that may include nights and weekends. The position emphasizes a proactive, friendly approach, fast-paced multi-tasking, and the ability to adapt to a growing team.

Qualifications

• Fluent professional English; excellent written and spoken communication.
• Must be able to type 50+ wpm and multitask in a fast-paced environment.
• Experience with CRM tools like Intercom or Zendesk is a plus.
• Proactive, customer-friendly approach with personal touch.

Responsibilities

• Handle inquiries via email, chat, and phone with high-quality responses.
• Maintain daily schedule with calls, chats, and emails.
• Provide help to customers to ensure successful shopping experience.
• Document follow-ups after each ticket.
• Support 24/7 operations, including nights and weekends.

Skills

Typing 50 wpm

Fluent English

Excellent communication

Multitasking

Adapting to fast-paced environment

Tools

G-Suite

Slack

Zoom

Intercom

Zendesk

Job description

Headquarters: Finland
URL: https://www.turtles.com/

Customer Happiness Advocate (Remote – Canada)

Job description

Are you looking to join a high growth tech company? Are you passionate about people? Then we are looking for you!

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!

As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.

Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Responsibilities

• Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
• Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.
• Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible. We live to go above and beyond for our customers.
• Completing follow-up documentation after each customer ticket.
• Offer needs-based solutions, not pushy sales.
• This is not a regular 9-5 job – We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
• Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.

Requirements

• In possession of a work permit from Canada, Finland, Spain, or the UK. Your application will not be considered if you do not meet this requirement.
• Modern computer skills:Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.
• Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity)
• Fluent professional English proficiency
• Type a minimum of 50 words per minute (Test yourself online if unsure!)
• Excellent written and spoken communication skills
• Ability to multi-task in a fast-paced environment
• Willingness to help our customers and provide them with a personal experience
• Creative problem solver
• Ability to continuously develop and adapt to a growing teamYou hold yourself to high ethical standards
• Proofread your application!

Benefits

• The starting salary for this role is 3875 CAD per month, plus extra pay for Sunday shifts.
• 4 weeks of paid vacation per year.
• Private health insurance.
• Home office: we will provide any upgrades you need to your home office setup
• A Kindle with unlimited budget: any Business Book is yours to read!
• Team offsites: we get together as a full team every year, the last ones were in Malta and Las Vegas.
• Pizza Fridays: at least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote! Delivered right to your door.
• Gifts: we believe in celebrating... it's part of our Work Hard / Play Hard Culture!