Customer Happiness Advocate (Remote - Canada)

NEPSE Trading; Canada; Remote; CAD 39,000 - 47,000; Full time

Benefits offered by this job

Private health insurance

4 weeks paid vacation per year

Home office upgrades

Kindle book budget

Team offsites

Job summary

Turtles is hiring a Customer Happiness Advocate for a remote Canada position. You will join a small team dedicated to putting customers first, handling inquiries across email, chat, and phone.

After a two-week remote training, you will have the option to continue working remotely with a schedule that may include nights and weekends. We value motivated individuals who can work independently, meet deadlines, and deliver personal, high-quality service.

Qualifications

• Experience in customer support and problem solving.
• Excellent written and spoken English.
• Able to type at least 50 words per minute.

Responsibilities

• Handle phone calls, chats, and emails with customers.
• Provide real-time, high-quality responses to inquiries.
• Follow up on tickets and document resolutions.

Skills

Customer support

English proficiency

Typing 50 wpm

Multitasking

Communication

Tools

G-Suite

Slack

Zoom

Job description

## About the roleHeadquarters: Finland URL: https://www.turtles.com/ Customer Happiness Advocate (Remote - Canada)### Job description* Then we are looking for you!* We are a small team with a big business!* Our customers come first, and our Customer Support team is at the forefront!* As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone* Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available* This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work* We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines* We're looking to fill this role immediately, so please apply ASAP!### ResponsibilitiesAdhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails. Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping. Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible.We live to go above and beyond for our customers. Completing follow-up documentation after each customer ticket. Offer needs-based solutions, not pushy sales.This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike! Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.### Requirements* In possession of a work permit from Canada, Finland, Spain, or the UK* Your application will not be considered if you do not meet this requirement* Modern computer skills: Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom)* Ability to learn new software is an asset* Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity) Fluent professional English proficiency Type a minimum of 50 words per minute (Test yourself online if unsure!) Excellent written and spoken communication skills Ability to multi-task in a fast-paced environment Willingness to help our customers and provide them with a personal experience Creative problem solver Ability to continuously develop and adapt to a growing team You hold yourself to high ethical standards Proofread your application!### BenefitsThe starting salary for this role is 3875 CAD per month, plus extra pay for Sunday shifts. 4 weeks of paid vacation per year. Private health insurance.Home office: we will provide any upgrades you need to your home office setup A Kindle with unlimited budget: any Business Book is yours to read! Team offsites: we get together as a full team every year, the last ones were in Malta and Las Vegas. Pizza Fridays: at least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote!Delivered right to your door. Gifts: we believe in celebrating... it's part of our Work Hard / Play Hard Culture! To apply: https://weworkremotely.com/remote-jobs/turtles-customer-happiness-advocate-remote-canada## Required skillsCustomer Supportenglish\\_languagesalesLocation: Anywhere in the World