Customer-Facing AI Automation Engineer (Insurance)

General Magic; Toronto; On-site; CAD 120,000 - 200,000; Full time

Benefits offered by this job

Equity

MacBook Pro

Job summary

General Magic is seeking a Forward Deployed Engineer to work directly with brokers and carriers, turning messy insurance workflows into production AI automations. You’ll sit at the customer boundary, deploy to production, and iterate fast with users in the loop.

You will embed with customers, break down vague requests into concrete plans, and build multi-step AI workflows using agents, tools, APIs and browser automation. Strong communication with stakeholders is essential.

Qualifications

• Track record of shipping AI workflows end to end, not just demos.
• Hands-on experience with LangChain or LangGraph, agentic tools and APIs.
• Comfort with ambiguity and ability to turn it into a plan.
• Clear communication with non-technical stakeholders.
• Experience writing evals and running production deployments.

Responsibilities

• Embed with customers to understand how their work actually gets done.
• Break vague asks like 'automate our renewals' into clear plans.
• Build multi-step AI workflows using agents, tools, APIs and browser automation.
• Deploy to production, write evals for outcomes, monitor usage.
• Run customer conversations, manage expectations and drive adoption.

Skills

AI workflows end-to-end

LangChain / LangGraph

Agentic tools & APIs

Ambiguity to plan

Clear communication

Production deployments

Job description

General Magic is seeking a Forward Deployed Engineer to work directly with brokers and carriers, turning messy insurance workflows into production AI automations. You’ll sit at the customer boundary, deploy to production, and iterate fast with users in the loop.

You will embed with customers, break down vague requests into concrete plans, and build multi-step AI workflows using agents, tools, APIs and browser automation. Strong communication with stakeholders is essential.