Customer Experience Specialist

MCI; Sydney; On-site; CAD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Full-Time Customer Service Representative to provide exceptional support across phone, email, and chat channels. You will help customers with inquiries, resolve issues, and maintain detailed records to ensure a smooth customer journey.

Ideal candidates are 18+, have a high school diploma or GED, and possess strong English communication and problem-solving skills. Experience with CRM software is a plus, and the role offers opportunities to work with diverse teams across locations.

Qualifications

• Fluent in English and strong communication skills.
• Able to multitask in a fast-paced environment.
• Excellent problem-solving and active listening abilities.
• Must be 18+ years old and have a high school diploma or GED.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to inquiries accurately and efficiently.
• Resolve concerns with professionalism and empathy.
• Maintain detailed customer records.
• Process requests following established procedures.
• Meet quality and productivity goals.
• Collaborate with internal teams to resolve issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent English

Communication skills

Active listening

Problem solving

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Customer Service Representative to provide exceptional support across phone, email, and chat channels. You will help customers with inquiries, resolve issues, and maintain detailed records to ensure a smooth customer journey.

Ideal candidates are 18+, have a high school diploma or GED, and possess strong English communication and problem-solving skills. Experience with CRM software is a plus, and the role offers opportunities to work with diverse teams across locations.