Customer Experience & Safety Ambassador

Toronto Parking Authority; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

The Toronto Parking Authority is seeking Ambassadors to provide best-in-class customer assistance within our garages, maintaining a visible presence and supporting a safe, smooth customer experience.

You will inspect access points, assist with pay equipment, liaise with security as needed, and perform light cleaning and maintenance tasks while staying available to escalate concerns to the SOC. 40 hours/week; hourly wage is CAD 31.21.

Qualifications

• Completion of grade 12 or equivalent combination of education and experience.
• Must have good communication skills, both orally and written.
• Experience dealing with the public; must be courteous and tactful.
• Ability to cope with inclement weather conditions.
• Must have good attendance record.

Responsibilities

• Providing real-time assistance and support to customers experiencing difficulties with access, egress and/or pay equipment at TPA's garages, acting as the face of TPA and delivering an exceptional customer experience.
• Providing increased visibility and presence, actively inspecting the main customer access/egress points, enabling rapid risk reporting and response timeline and ensuring safety risks are mitigated in a timely manner.
• Conducting physical inspections of EV charging stations.
• Liaising with security and police, as needed.
• Performing light cleaning of gate equipment, addressing and repairing ticket jams, replenishing ticket stock, and working on other basic care and maintenance items.
• Maintaining cleanliness of booths and offices, including the cleaning of windows, counters, floors (sweeping and mopping), cleaning equipment and high touchpoints.
• Cleaning washroom facilities, including sweeping and mopping, walls, fixtures, mirrors and high touchpoints.
• Cleaning lunchrooms, storage rooms and tub rooms, performing tasks including sweeping, mopping, cleaning walls, fixtures, appliances, tables, desks, cabinets and sinks.
• Performing light cleaning of the garage, including bag and broom duties, mopping, minor graffiti removal and light cleaning of EV chargers and stalls.
• This position is within the scope of Payment Card Industry compliance.

Skills

Customer service

Communication skills

Public engagement

Weather resilience

Attendance record

Education

Grade 12

Job description

The Toronto Parking Authority is seeking Ambassadors to provide best-in-class customer assistance within our garages, maintaining a visible presence and supporting a safe, smooth customer experience.

You will inspect access points, assist with pay equipment, liaise with security as needed, and perform light cleaning and maintenance tasks while staying available to escalate concerns to the SOC. 40 hours/week; hourly wage is CAD 31.21.