Customer Experience & Returns Associate

RONA; Longueuil; On-site; CAD 26,000 - 38,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Insurance

Salary review

Telemedicine access

Advancement opportunities

Community involvement

Training programs

Student incentive

Job summary

RONA is seeking a friendly, customer-focused Retail Clerk to welcome customers, process exchanges and returns, and manage cash handling with accuracy. You will balance end-of-shift cash reports, prepare rental paperwork, and stay informed on promotions to guide shoppers.

A strong team player who keeps shelves stocked and communicates clearly will thrive in this role. The role emphasizes delivering great service, supporting store operations, and contributing to a positive shopping experience for

Qualifications

• Strong communications and interpersonal skills are essential for greeting customers and handling inquiries.
• Excellent customer service mindset with the ability to handle difficult situations professionally.
• Cashier experience and familiarity with point-of-sale operations is an asset.

Responsibilities

• Greet customers warmly and ensure a positive experience.
• Handle exchanges or returns according to policy.
• Produce and balance the cash report at end of shift.
• Prepare paperwork for rental vehicles and follow up.
• Monitor current promotions and flyers to inform customers.
• Ensure cash register supplies and forms are available for cashiers.

Skills

Strong communications skills

Excellent customer service

Cashier experience

Job description

RONA is seeking a friendly, customer-focused Retail Clerk to welcome customers, process exchanges and returns, and manage cash handling with accuracy. You will balance end-of-shift cash reports, prepare rental paperwork, and stay informed on promotions to guide shoppers.

A strong team player who keeps shelves stocked and communicates clearly will thrive in this role. The role emphasizes delivering great service, supporting store operations, and contributing to a positive shopping experience for