Customer Experience Representative

National Car Rental; Ottawa; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Paid time off

40 hour per week schedule

Employee discount

Retirement Savings Plan with company 1

Job summary

National Car Rental’s Ottawa branch is hiring a Customer Experience Representative. Based at 1003 Airport Parkway Private, OTTAWA, ON, this full-time role delivers high levels of service, assists internal and external customers, and supports rental needs both in person and by phone.

Responsibilities include handling reservations, billing support, returns processing, and promoting optional protection products. The schedule includes evening shifts; compensation is $19.05 per hour plus benefits.

Qualifications

• Must be at least 18 years old and have a high school diploma or above.
• Minimum 1 year of customer service or sales experience in retail, guest services, or admin support.
• Valid Ontario G or G2 driver’s license with limited driving violations in 3 years.
• Authorized to work in Canada; no sponsorship needed now or in the future.
• Schedule flexibility for evening/weekend shifts.

Responsibilities

• Take incoming reservations, provide rate quotes and information; resolve customer questions.
• Manage outbound calls for callbacks, A/Rs and other tasks.
• Deliver high-level customer service in person and over the phone to meet rental needs.
• Meet and greet customers promptly; provide directions and assistance.
• Process returns, check-ins and exit kiosk transactions; support billing tasks.

Skills

Customer service

Reservations

Retail sales

Administrative support

Phone skills

Education

High school diploma

Some college preferred

Tools

MS Office

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

Opening available at the following branch location: 1003 AIRPORT PARKWAY PRIVATE, OTTAWA, ON K1V 2C1

This is a Full-Time position that pays $19.05 / hour

We Offer

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement Savings Plan with company match and profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule A

• Monday: 4:00pm - 1:00am
• Thursday: 4:00pm - 1:00am
• Friday: 4:00pm - 1:00am
• Saturday: 4:00pm - 1:00am
• Sunday: 4:00pm - 1:00am

Schedule B

• Monday: 3:00pm - 12:00am
• Tuesday: 3:00pm - 12:00am
• Friday: 3:00pm - 12:00am
• Saturday: 3:00pm - 12:00am
• Sunday: 3:00pm - 12:00am

Schedule C

• Wednesday 4:00pm - 1:00am
• Thursday: 4:00pm - 1:00am
• Friday: 4:00pm - 1:00am
• Saturday: 4:00pm - 1:00am
• Sunday: 4:00pm - 1:00am

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work one of the following schedule:

Schedule C

• Wednesday 4:00pm - 1:00am
• Thursday: 4:00pm - 1:00am
• Friday: 4:00pm - 1:00am
• Saturday: 4:00pm - 1:00am
• Sunday: 4:00pm - 1:00am