Customer Experience Representative

Socket.dev; Vaughan; On-site; CAD 43,000 - 46,000; Full time

Benefits offered by this job

Great benefits - Medical, Dental, and 

RRSP program matching

Paid sick and vacation days

Disability insurance

Life Insurance

Competitive compensation

ON DEMAND PAY!

Job summary

Rentokil‑Terminix Canada is seeking a Customer Experience Representative for an onsite role at our Saint John’s office in Concord, ON. Salary ranges from $43,000 to $45,750 annually with 8 am–5 pm EST hours and a strong focus on delivering exceptional customer experiences.

The role requires handling inquiries by phone/email, processing orders, and coordinating with field technicians. Candidates should have call centre experience, bilingual English/French considered an asset, and a high school

Qualifications

• At least one year of call centre experience handling calls and emails.
• Excellent written and verbal communication skills.
• Ability to learn and use customer management databases/CRM systems.
• Bilingual English/French is an asset.
• High school diploma; college preferred.

Responsibilities

• Maintaining strong customer relationships by handling questions and concerns with speed and professionalism.
• Receiving and placing customer service calls, completing web forms and responding to emails.
• Entering and processing orders for new and existing customers.
• Investigating issues and resolving customer complaints.
• Updating and managing customer databases.
• Promoting Terminix products and services.
• Coordinating and prioritizing the route and status of field technicians.

Skills

Customer service

Call centre

Bilingual English/French

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

Rentokil‑Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil‑Terminix is currently seeking an experienced Customer Experience Representative to be a part of our fast‑paced team. This is an onsite position based out of our Saint John’s office. Address: 99 Locke St, Concord, ON L4K 3Z9. Salary: $43,000 - $45,750 annually. Work hours: 8 am - 5 pm EST.

Duties and responsibilities

• Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
• Receiving and placing customer service telephone calls, completing web forms and responding to emails
• Entering and processing orders for new and existing customers
• Investigating issues and resolving customer complaints
• Updating and managing customer databases
• Actively promoting Terminix products and services
• Monitoring the route and status of field technicians to coordinate and prioritize their schedule
• Relaying work orders, messages, and information to and from technicians and field management
• Constantly improving results by adhering to a philosophy of service excellence, and following business processes
• Providing an outstanding customer experience to all customers
• Available to work as required based on customer needs
• Performing other duties
• Persuasive communication skills and lots of personality!
• Sales oriented, has the ability to identify sales opportunities within a service environment
• Energetic, positive and self motivated
• Naturally empathetic, with the ability to build a strong rapport
• Excellent communication skills - both verbal and written
• Professional demeanor, stellar phone etiquette
• Able to perform successfully in a high paced, results-oriented environment
• Ability to build relationships and communicate with a broad range of people
• Well organized, energetic and reliable
• Ability to work independently in a busy environment
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• At least one year’s experience in a Call Centre role answering phone calls and emails
• Proficient with Microsoft Office, Outlook and other applicable computer programs
• Bilingual English/French an asset
• High school diploma – College preferred
• Will have to undergo a criminal background check
• Will be required to wear a headset, input data and sit for long periods of time
• You are paid during your training!

Benefits

• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Competitive compensation
• ON DEMAND PAY! Have access to your paycheque as soon as it is earned!

Equal Opportunity Employer

Rentokil‑Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.