Customer Experience Representative

Rentokil Pest Control South Africa; Canada; On-site; CAD 43,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

RRSP matching

On-demand pay

Paid sick and vacation days

Job summary

Rentokil-Terminix Canada is seeking an experienced Customer Experience Representative for our Saint John's office. You will respond to customer inquiries, process orders, and coordinate with field technicians to ensure timely service.

The role is onsite and part of a 12-18 month contract, offering comprehensive benefits and growth opportunities. Qualifications include at least one year in a call centre, strong communication skills, and the ability to upsell services within a service environment.

Qualifications

• At least one year’s experience in a Call Centre role answering phone calls and emails.
• Strong communication skills, both verbal and written.
• Able to build relationships with a broad range of people.
• Proficient with Microsoft Office and Outlook.

Responsibilities

• Maintain strong customer relationships by handling inquiries with speed and professionalism.
• Handle calls, emails, and web forms; process orders and data entry.
• Investigate issues and resolve customer concerns.
• Promote Rentokil Terminix products and services to customers.
• Coordinate communication between customers and field technicians.

Skills

Persuasive communication

Sales oriented

Energetic

Empathetic

Phone etiquette

Bilingual English/French

Strong written communication

Independent worker

Microsoft Office

Education

High school diploma

College preferred

Tools

Microsoft Office

Job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced Customer Experience Representative to be a part of our fast-paced team. This is an onsite position based out of our Saint John's office.

Address: 99 Locke St, Concord, ON L4K 3Z9

Salary: $43,000 - $45,750 annually

Work hours: 8 am - 5 pm EST

Duration - 12-18 months contract

The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:

• Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
• Receiving and placing customer service telephone calls, completing web forms and responding to emails
• Entering and processing orders for new and existing customers
• Investigating issues and resolving customer complaints
• Updating and managing customer databases
• Actively promoting Terminix products and services
• Monitoring the route and status of field technicians to coordinate and prioritize their schedule
• Relaying work orders, messages, and information to and from technicians and field management
• Constantly improving results by adhering to a philosophy of service excellence, and following business processes
• Providing an outstanding customer experience to all customers
• Available to work as required based on customer needs
• Performing other duties

Requirements:

• Persuasive communication skills and lots of personality!
• Sales oriented, has the ability to identify sales opportunities within a service environment
• Energetic, positive and self motivated
• Naturally empathetic, with the ability to build a strong rapport
• Excellent communication skills - both verbal and written
• Professional demeanor, stellar phone etiquette
• Able to perform successfully in a high paced, results-oriented environment
• Ability to build relationships and communicate with a broad range of people
• Well organized, energetic and reliable
• Ability to work independently in a busy environment
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• At least one year’s experience in a Call Centre role answering phone calls and emails
• Proficient with Microsoft Office, Outlook and other applicable computer programs
• Bilingual English/French an asset
• High school diploma – College preferred
• Will have to undergo a criminal background check
• Will be required to wear a headset, input data and sit for long periods of time

Benefits:

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Competitive compensation
• ON DEMAND PAY! Have access to your paycheque as soon as it is earned!

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process