Customer Service Representative - Seasonal Full Time

Enterprise; Saskatoon; On-site; CAD 25,000 - 33,000; Full time

Job summary

Enterprise Mobility is seeking a Customer Service/Assistance Representative Sr (CAR Sr) in Saskatoon for a seasonal full-time role at the airport/branch location. You will assist internal and external customers face-to-face, support branch and rental needs, and back up rentals as required.

Responsibilities include handling reservations, inquiries, returns, and check-ins, while delivering a high level of customer service and ensuring proper vehicle condition.

Qualifications

• High school diploma or above required; some college preferred.
• Minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid Saskatchewan Class 5 Novice 2 or Class 5 Full driver’s license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol related conviction on driving record in past 5 years.
• Must be authorized to work in Canada and not require sponsorship.

Responsibilities

• Take incoming calls for reservations, rate quotes, general questions and provide information and resolution.
• Manage outgoing calls for callbacks, A/Rs and miscellaneous calls.
• Provide high level of customer service in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Assist to assess vehicle rental condition on return.
• Process returns, check-ins and exit kiosk transactions.
• Market the company while picking up or dropping off customers in a safe and courteous manner.
• Explain rental terms, vehicle features and other services.
• May sell optional protections, upgrades, and fuel options.
• Notify management of vehicle problems or maintenance needs.
• Clean vehicle interiors/exteriors as needed.
• Perform administrative and basic accounting tasks.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Education

High school diploma or above

Job description

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

• 2130 AIRPORT DR SASKATOON, SK S7L 6M6

This is a Seasonal Full-Time position with a 6-month contract term, paying $18.50 / hour.

Schedule A

• Monday - Friday 8:00am-5:00pm

Schedule B

• Monday - Friday 7:30am-4:30pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or above required; some college preferred
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid Saskatchewan Class 5 Novice 2 or Class 5 Full drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule(s):
  • Schedule A: Monday - Friday 8:00am-5:00pm
  • Schedule B: Monday - Friday 7:30am-4:30pm
• Must be at least 18 years of age.