Customer Experience Representative

Sierra Forest Products; Kelowna; On-site; CAD 40,000 - 55,000; Full time

Job summary

Sierra Forest Products is seeking a Customer Experience Representative to enhance customer interactions and support sales objectives. This role provides practical experience and training in product knowledge, supply chain operations, and account management. Ideal candidates are service-oriented, eager to learn, and possess strong interpersonal skills.

Benefits

Comprehensive benefits

401K plan

Tuition assistance

Paid volunteer day

Uniforms provided

Safety shoe allowance

Employee Recognition Program

Driver Referral Incentive Pay

Qualifications

• Must possess a valid driver’s license.
• Curiosity and a strong service-minded approach.
• Experience with various technologies preferred.

Responsibilities

• Develop and maintain product knowledge and sales process.
• Assist customers and provide administrative support.
• Promote company programs and values.

Skills

Customer service

Interpersonal skills

Sales ability

Adaptability

Tools

CRM

Microsoft Office

Job description

Why you will love Upper Canada Forest Products:

We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we are building a workforce for the future.

We stand proudly for our people and support their success through career advancement and development. From Innovation, diversity, equity & inclusion, we also strive to do what’s best for our people, customers, and communities.

The impact you will have:

As a Customer Experience Representative for Upper Canada Forest Products, you will have the opportunity to expand your skillset and enhance our customer experience.

If you are passionate about making a difference, impacting operations efficiencies, partnering with our warehouse teams, and enjoy customer problem solving.

This position provides practical experience and training in product knowledge, supply chain, operations, account management, industry practices and business operations. This role prepares you to support the needs of our new and existing customers at the sales desk where you can effectively support the existing outside sales team while developing your own portfolio of accounts.

What you will do:

• Developing and maintaining a high level of product knowledge and remaining current on trends within the industry.
• Learns the Sales Process by rotating through various tasks and responsibilities learning the various stages of the sales process.
• Acts as an ambassador of Upper Canada Forest Products – exemplifying our values by “Delivering the Difference” to our customers on every interaction.
• Assists on the desk by answering inquiries and assisting customers.
• Provides additional administrative support to sales representatives.
• Practices sales strategies by calling clients – both active and inactive clients to provide possible solutions.
• Be a positive contributor to the team and the Division through supporting colleagues and being respectful of each other.
• Responsible for understanding and promoting company programs.
• Responsible for answering customer questions about credit terms, products, pricing, and availability.
• Maintain records as required and enter data into Salesforce i.e. call reports, call plan, fast quotes.
• Other duties as assigned.

What you bring to the table:

• Curiosity and a strong service minded approach
• Must have an openness to learn and grow.
• A commitment to excellent customer services.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Able to work in a fast-paced environment.
• Proven sales and customer service ability.
• Outgoing, creative, energetic, and flexible personality.
• Strong ability to influence others.
• Possess self-drive.
• Must possess a valid driver’s license.
• Experienced with various technologies (CRM, PowerPoint, Microsoft office, etc.).

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Upper Canada Forest products we welcome all workplace experiences and backgrounds. Whether you are new to Lumber Products, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

• Comprehensive benefits.
• Work life balance and no weekend work.
• We offer meaningful work and opportunities for career growth.
• Our team members have 1 paid volunteer day per year to give back to a cause of their choice.
• We offer an opportunity to build and grow a career in the wood distribution industry.
• The company provides uniforms and safety shoe allowance.
• 401K plan to help save for your future!
• Driver Referral Incentive Pay.
• Employee Recognition Program.
• Tuition assistance.
• And so much more!

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Sierra Forest Products, are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail]. We are committed to working with you to best meet your needs.