Customer Experience Representative

Sundial; Edmonton; On-site; CAD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company as a Cannabis Concierge in Edmonton, where your vibrant personality and passion for customer service will shine. This role is all about creating an engaging and educational retail experience for customers while collaborating with a diverse team. You'll have the opportunity to drive sales and make a real impact in how the world perceives cannabis. With a commitment to inclusiveness and teamwork, this position is perfect for someone who loves to connect with others and contribute to a positive atmosphere. If you're ready to be part of a movement that changes perceptions, this opportunity is for you!

Qualifications

• 1+ years experience in retail, providing exceptional customer service.
• Must have cannabis worker certification and pass a police background check.

Responsibilities

• Support genuine customer connections and enhance their experience.
• Provide product knowledge and mentor new hires.

Skills

Customer Service

Product Knowledge

Communication Skills

Mentorship

Education

High School Diploma

Cannabis Worker Certification

Job description

Customer Experience Representative page is loaded

Customer Experience Representative

Apply locations Edmonton, Alberta time type Part time posted on Posted 2 Days Ago job requisition id R4149

Work Location

Value Buds Oxford

About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to www.sndl.com.

About The Role

It’s your story. It’s our platform. Be a part of a movement that will change how the world sees, hears and feels about Cannabis.

Value Buds - Oxford is looking for a Cannabis Concierge to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.

Value Buds recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.

The Challenge

In the role of Cannabis Concierge, you will support the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, cash wrap, restock and overall shop keeping.

The Responsibilities
CUSTOMER CONNECTION
· Supports environment of genuine customer connection
· Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
· Demonstrates extraordinary service
· Takes ownership of individual awareness of product knowledge
PRODUCT KNOWLEDGE
· Is knowledgeable of trends and supports brand messaging
· Gains understanding of how merchant skills impact business and the customer experience
TEAMWORK MAKES THE DREAM WORK
· Supports new hires through mentorship
· Is self-aware and focused on self-development
· Collaborates with the team during morning and closing meeting
LEADERSHIP
· Possesses strong written and verbal communication skills, strong assessment, and decision-making skills
· Provides insight to Value Buds Manager in relationship to the customer experience
· Participates in ongoing staff education and through sharing of product knowledge

Qualifications

· At least 1 years’ experience in a retail environment
· Proven success in offering an exceptional customer experience
· A passion for our product and changing the way the world sees cannabis
· A desire to have fun, laugh and support the customer and team member journey along the way
· You must be at least the minimum required legal age in your province, and be able to pass a police background check
· You must be a Qualified Cannabis Worker in addition to completing your provincial or territory training course (example Alberta’s SellSafe) and be able to provide a copy of the certificate

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:

Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.