Customer Experience Representative

Sani Marc Inc; Coquitlam; Hybrid; CAD 47,000 - 53,000; Full time

Job summary

Sani Marc Inc. is seeking a Customer Experience Representative to join their growing team in Coquitlam. The role focuses on delivering exceptional service, responding to customer orders and inquiries, and supporting the team's efforts. The ideal candidate will possess a high school diploma, strong communication skills, and a customer-focused mindset, with opportunities for hybrid remote work and a commitment to employee well-being.

Benefits

Focus on well-being at work

Development of internal resources

Reimbursement for physical activity registration fees

Qualifications

• Must have strong communication skills with the ability to upsell / cross-sell.
• Capacity to work independently and as part of a team.
• General knowledge of MS Office is required.

Responsibilities

• Act as the primary contact for customers regarding products or services.
• Provide exceptional customer service and respond to customer requests.
• Follow up with clients regarding order reception or back orders.

Skills

Strong communication skills

Problem solving

Teamwork

Education

High school diploma

Tools

MS Office

Job description

Branch office : Coquitlam -Coquitlam British Columbia V3K 6T1

As soon as possible Schedule : Monday to Friday (Day)

Salary : $47 000 - $53 000

Description :

Working at Sani Marc means :

• Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
• Being a self-starter , tenacious along with a positive attitude and effective communication skills.
• You are customer-focused and are relentless in that pursuit;
• Being a strong believer in teamwork , highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.

Responsibilities :

Under the supervision of the Customer Experience Supervisor the Customer Experience Representative performs the following tasks :

• Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
• Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
• Provide exceptional customer service and advisory roles to our clients;
• Follow up with clients / vendors regarding order reception or back orders;
• Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
• Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

Requirements :

To perform well, you must have :

• A high school diploma;
• Strong communication skills with the ability to upsell / cross-sell;
• Capacity to work independently and / or as part of a team;
• General knowledge of MS Office;
• Adaptability, responsibility and flexibility;
• A sense of ‘urgency’ combined with courtesy and open-mindedness.

Note :

Why work for Sani Marc?

• We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
• Hybrid remote work is possible;
• We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.

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