Customer Experience Representative

Kinatex Sports Physio; Coquitlam; Hybrid; CAD 35,000 - 50,000; Full time

Job summary

A leading company in customer service is seeking a Customer Experience Representative to manage orders and provide exceptional support. This role offers the opportunity to work closely with customers and contribute to team success while adapting to a dynamic environment. A high school diploma and strong communication skills are essential, with the possibility of hybrid remote work.

Benefits

Hybrid remote work possible

Reimbursement for physical activity registration fees

Qualifications

• Passion for customer service and strong upselling/cross-selling skills.
• Ability to work independently and as part of a team.
• Effective organization and adaptability.

Responsibilities

• Act as primary contact for products/services and process orders efficiently.
• Respond to customer inquiries and provide exceptional service.
• Follow up with clients/vendors on orders and stock issues.

Skills

Communication

Customer service

Teamwork

Adaptability

Education

High School Diploma

Tools

MS Office

Job description

Customer Experience Representative

Job - Occasional Full-time - Agent/Clerk - Customer service

Branch office: Coquitlam -Coquitlam British Columbia V3K 6T1

As soon as possibleSchedule: Monday to Friday (Day)

Description:

Working at Sani Marc means:

• Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
• Being a self-starter, tenacious along with a positive attitude and effective communication skills.
• You are customer-focused and are relentless in that pursuit;
• Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.

Responsibilities:

Under the supervision of the Customer Experience Supervisor the Customer Experience Representative performs the following tasks:

• Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
• Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
• Provide exceptional customer service and advisory roles to our clients;
• Follow up with clients/vendors regarding order reception or back orders;
• Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
• Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

Requirements:

To perform well, you must have:

• A high school diploma;
• A passion for customer service;
• Strong communication skills with the ability to upsell/ cross-sell;
• Capacity to work independently and/ or as part of a team;
• General knowledge of MS Office;
• Effective organization skills;
• Adaptability, responsibility and flexibility;
• A sense of ‘urgency’ combined with courtesy and open-mindedness.

Note:

Why work for Sani Marc?

• We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
• Hybrid remote work is possible;
  
• We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.