Onsite Customer Experience Specialist - Service & Sales

Rentokil Initial; Vaughan; On-site; CAD 43,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Employer-matched RRSP up to 3.5%

Paid sick and vacation days

Short and long-term disability

Life Insurance

Competitive compensation

ON DEMAND PAY

Job summary

Rentokil-Terminix Canada is seeking an experienced Customer Experience Representative to join our fast-paced team in an onsite role based out of Saint John's. You will handle calls, emails, orders, and inquiries to deliver outstanding service and support to customers across Canada.

The position offers training paid during onboarding, a comprehensive benefits package, RRSP employer match, and opportunities to grow within a leading pest control provider serving property management and commercial

Qualifications

• Minimum of a high school diploma; college preferred.
• Experience in a call centre or customer service role.
• Proficient with Microsoft Office and Outlook.
• Bilingual English/French is an asset.

Responsibilities

• Maintaining strong customer relationships by handling questions and concerns with speed and professionalism.
• Receiving and placing customer service telephone calls, completing web forms and responding to emails.
• Entering and processing orders for new and existing customers.
• Investigating issues and resolving customer complaints.
• Updating and managing customer databases.
• Actively promoting Terminix products and services.
• Monitoring the route and status of field technicians to coordinate and prioritize their schedule.
• Relaying work orders, messages, and information to and from technicians and field management.

Skills

Customer service

Communication

Bilingual English/French

Education

High school diploma or college preferred

Tools

Microsoft Office

Outlook

Job description

Rentokil-Terminix Canada is seeking an experienced Customer Experience Representative to join our fast-paced team in an onsite role based out of Saint John's. You will handle calls, emails, orders, and inquiries to deliver outstanding service and support to customers across Canada.

The position offers training paid during onboarding, a comprehensive benefits package, RRSP employer match, and opportunities to grow within a leading pest control provider serving property management and commercial