Customer Experience Manager

Michaels Stores; Saskatoon; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a Customer Experience Manager to elevate the shopping experience in Saskatoon. This part-time role involves leading front-end operations, ensuring compliance with company standards, and fostering a customer-centric environment. You will manage team performance, execute in-store events, and provide exceptional service to customers. If you are passionate about retail and have a knack for leadership, this opportunity offers a chance to make a significant impact in a dynamic retail setting.

Qualifications

• Experience in retail management and customer service.
• Ability to lead teams and ensure operational compliance.

Responsibilities

• Manage front-end operations and uphold store standards.
• Lead execution of in-store events and team performance.

Skills

Retail Management

Customer Service

Team Leadership

Operational Compliance

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

Join to apply for the Customer Experience Manager role at Michaels Stores.

Store - Saskatoon-West, SK

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Provide friendly customer service.

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
2. Ensure all front-end policies are followed; achieve KPIs and manage team performance.
3. Plan and lead execution of in-store events in line with company programs.
4. Lead omnichannel processes and manage shrink and safety programs.
5. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
6. Support onboarding, training, coaching, and performance management of team members.
7. Serve as Manager on Duty (MOD).
8. Promote respectful interactions, uphold the organization’s values, and serve as a role model.
9. Help customers locate products and provide solutions.
10. Participate in truck unloading, stocking, and manage high-quality custom framing delivery where applicable.

Preferred Knowledge/Skills/Abilities: Retail management experience preferred.

Physical Requirements and Work Environment: Ability to stand long periods, move throughout the store, lift heavy items, and work nights, weekends, and early mornings. Reasonable accommodations available upon request.

Additional Information: This role is part-time at a retail store in Saskatoon, SK, with responsibilities including customer service, store operations, and team leadership.