Customer Experience Lead-Metropolis at Metrotown VS

Victoria’s Secret & Co.; Burnaby; On-site; CAD 28,240 - 35,128; Full time

Job summary

A leading retail company seeking a Customer Experience Lead in Burnaby to drive and enhance store sales by leading associates and delivering exceptional customer experiences. This role includes coaching, managing labor hours, and maintaining visual standards. Ideal candidates will have retail experience and a passion for the brand along with strong merchandising and leadership skills. This position offers competitive pay ranging from $20.50 to $25.50 per hour depending on qualifications.

Qualifications

• 1 year of retail experience preferred.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Ability to work nights, weekends, and a flexible schedule.

Responsibilities

• Drive and grow top-line sales by leading and directing associates.
• Maintain visual merchandising standards.
• Conduct associate coaching and observations.
• Manage labor hours to maximize sales and profitability.

Skills

Excellent merchandising skills

Ability to influence cross-functional partners

Self-awareness and receptiveness to feedback

Technology proficiency

Job description

Customer Experience Lead-Metropolis at Metrotown VS

Description

A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.

Primary Responsibility

The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.

All Store Leadership Team Responsibilities Include

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top-line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

Minimum Salary: $20.50

Maximum Salary: $25.50

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

• Passion for Victoria’s Secret Brand.
• Demonstrates excellent merchandising skills.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 1 year of retail experience preferred.
• Experience directing other individuals in the performance of their job duties preferred.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hire individuals authorized for employment in Canada.