Customer Experience Lead

Marketers on Demand; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Consumer Experience Lead to transform consumer interactions through strategic insights and data-driven solutions. In this dynamic role, you will analyze consumer behaviors, identify pain points, and design experience solutions that enhance satisfaction and loyalty. Your ability to think critically and work collaboratively across teams will be essential in driving impactful changes. If you are passionate about creating exceptional consumer experiences and thrive in fast-paced environments, this opportunity could be your next big career move.

Qualifications

• 4-5 years of experience in consumer experience or market research.
• Strong understanding of consumer journey mapping and analytics.

Responsibilities

• Analyze consumer behavior and uncover pain points for experience design.
• Collaborate with stakeholders to influence decisions and drive change.

Skills

Consumer Experience Analysis

Data-Driven Decision Making

Problem Solving

Strategic Thinking

Effective Storytelling

Collaboration

Relationship Management

Education

Bachelor's Degree in Marketing or related field

Tools

CRM platforms

PowerBI

Microsoft Excel

Job description

Marketing / PR / Events

Marketers on Demand is searching for a Consumer Experience Lead—a strategic thinker and problem solver who thrives in a fast-changing environment. This role requires a consumer detective—someone who uncovers deep insights into consumer behaviors, needs, and pain points, using data to drive impactful decision-making. You will play a pivotal role in designing and implementing consumer experience solutions that enhance satisfaction, drive loyalty, and support operational excellence.

Key Responsibilities:

1. Be a Consumer Detective: Analyze and interpret consumer behavior, uncover pain points, and bring empathy into experience design.
2. Data-Driven Decision Making: Monitor key metrics (NPS, CSAT, CES), track trends, and optimize strategies based on insights.
3. Problem Solving & Strategic Thinking: Align business goals with consumer needs to develop solutions that drive long-term impact.
4. Collaboration, Relationship Management & Influence: Work cross-functionally with stakeholders, influencing decisions.
5. Effective Storytelling and Presentations: Communicate the “why” behind experience initiatives, bringing insights to life for teams and leadership.
6. Innovation & Agility: Adapt to new tools, processes, and changing business needs, ensuring seamless consumer experiences.
7. Experience Design & Implementation: Work with teams to design, implement, and measure consumer experience solutions, ensuring they translate into operational excellence.
8. Driving Transformation: Operate within a fast-evolving landscape, leading experience-driven change and making a lasting impact.

Key Qualifications:

1. 4–5 years of experience in consumer experience, market research, or a related field.
2. Proven track record of implementing experience design solutions and working cross-functionally to bring them to life.
3. Strong understanding of consumer journey mapping and behavioral analytics and experience design principles.
4. Proficiency in CRM platforms, PowerBI, and Microsoft Excel.
5. Excellent communication skills.
6. Ability to think strategically, solve problems creatively, and adapt to change in a fast-paced environment.
7. Strong relationship-building, influencing, and collaboration skills across multiple teams.

If you’re passionate about transforming consumer experiences and driving real impact, apply today!