Customer Experience Lead - Oakwoods S.C, Oakville

Scotiabank; Oakville; On-site; CAD 45,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to delivering exceptional customer experiences. As a Customer Experience Lead, you will manage a team of dedicated associates, fostering strong relationships and ensuring top-notch service. This role offers diverse opportunities for professional development and a chance to make a meaningful impact in the community. With a commitment to inclusivity and excellence, this is your opportunity to thrive in a collaborative environment that values your contributions and supports your career growth.

Benefits

Professional Development Opportunities

Competitive Compensation

Recognition and Rewards

Flexible Schedule

Qualifications

• Proven ability to lead and coach a team effectively.
• Strong customer service orientation with a focus on relationship building.

Responsibilities

• Manage and support Customer Experience Associates in delivering excellent service.
• Lead change management initiatives and enhance customer experience.

Skills

Leadership Skills

Customer Service Skills

Team Management

Communication Skills

Technical Skills

Flexibility

Banking Experience

Job description

Requisition ID: #

Join a purpose-driven, winning team committed to results within an inclusive and high-performing culture.

About the role

What you’ll be doing…

Our Customer Experience Leads oversee our high-performing Retail Service teams. At Scotiabank, we prioritize our customers and aim to help them achieve their financial goals. We seek an enthusiastic, driven individual to lead and support our Customer Experience Associates, championing Scotiabank’s core values and culture.

In this role, you will:

1. Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
2. Build strong customer relationships and deliver excellent service
3. Act as Officer in Charge (OIC) for the branch as needed, managing emergencies and escalations
4. Contribute to the overall success of the branch by enhancing the customer experience
5. Lead change management initiatives by implementing new policies and procedures

Do you have the skills to succeed? We’d love to work with you if you have:

• Excellent leadership skills, with the ability to coach and develop your team
• Strong customer service skills
• Experience managing a team, including coaching, leading, and scheduling (asset)
• Excellent communication skills
• Availability for a flexible schedule
• Banking experience (asset)
• Strong technical skills, including promoting digital/self-service banking

What’s in it for you?

• The chance to join a forward-thinking organization with a collaborative team of innovative thinkers
• Diverse opportunities for professional development and a rewarding career path
• A commitment to making a difference in communities, for you and our customers
• Recognition and rewards for high performance, supported by leadership through development conversations and internal training
• Competitive compensation and benefits

Location

Canada: Ontario: Oakville

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future." We help customers, families, and communities succeed through a broad range of financial services.

We value the unique skills each individual brings and are committed to an inclusive, accessible environment. If you need accommodations during recruitment, please inform our Recruitment team. Candidates must apply online. Only shortlisted candidates will be contacted.