Customer Experience Associate - Kirkland - 37.5h

TD; Kirkland; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in personal and commercial banking is seeking a Customer Experience Associate in Kirkland. This role involves building customer relationships, processing transactions, and providing tailored banking solutions. The ideal candidate will have strong communication skills and a commitment to excellent service, contributing to a positive customer experience.

Benefits

Comprehensive benefits

Career development

Supportive work environment

Qualifications

• 1+ years of relevant experience preferred.
• High School diploma or equivalent required.

Responsibilities

• Process transactions accurately and in accordance with policies.
• Identify customer needs and suggest suitable banking solutions.
• Address and resolve customer concerns.

Skills

Organizational Skills

Time Management

Communication

Education

High School diploma

Undergraduate degree

Tools

MS Office

Job description

Customer Experience Associate - Kirkland - 37.5h

Join to apply for the Customer Experience Associate - Kirkland - 37.5h role at TD.

Job Details

• Location: Kirkland, Quebec, Canada
• Hours: 37.5 hours/week
• Line of Business: Personal & Commercial Banking
• Pay Range: $22.50 - $28.33 CAD

TD is committed to fair and equitable compensation, growth opportunities, and skill development. Compensation varies based on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation during the interview process.

Job Overview

As a frontline representative at TD Canada Trust, you will build lasting customer relationships by providing excellent service, processing transactions, and recommending banking solutions tailored to customer needs. Your role is vital in ensuring a positive customer experience and supporting TD's commitment to being the Better Bank.

Key Responsibilities

• Process transactions such as deposits, withdrawals, and bill payments accurately and in accordance with policies and regulations.
• Identify customer needs and suggest suitable banking solutions, maintaining confidentiality.
• Address and resolve customer concerns, escalating issues when necessary.
• Promote banking products and services to meet business goals.
• Engage personally with customers to provide clear advice and support.
• Contribute to a positive, diverse, and inclusive team environment.
• Support team communication and routine activities to ensure operational excellence.

Qualifications

• High School diploma or equivalent; 1+ years of relevant experience preferred.
• Additional education such as an undergraduate degree is an asset.
• Strong organizational and time management skills, able to thrive in a fast-paced environment.
• Proficient in MS Office and internet use.
• Effective communication skills, both verbal and written, with a calm and courteous manner.

Additional Information

TD offers comprehensive benefits, career development, and a supportive work environment. We value accessibility and encourage applicants to request accommodations during the hiring process.

Interested candidates will be contacted for interviews, with communication provided throughout the process.