Customer Experience Associate - Future Opportunities - Niagara Falls/ St. Catharines/ Grimsby/

TD; Welland; On-site; CAD 45,000 - 65,000; Full time

Job summary

St Amour is assisting a well-established wealth management firm in the Niagara Ontario region to hire an Executive Assistant who will report directly to the owner. The role focuses on supporting advisors through client service, account management, and administrative excellence in a fast-paced financial services setting.

The successful candidate will manage calendars, documentation, and regulatory compliance while helping prepare investment reports and client communications.

Qualifications

• Completion of Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) - required.
• Current registration as an Investment Representative (IR) is an asset.
• Minimum 1.5-3 years of experience in a similar financial services role.
• Expert proficiency in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).
• CRM / Salesforce and Power BI experience is an asset.
• Strong knowledge of investment products, compliance rules, and trade processing.
• Exceptional organizational and time management skills.
• Excellent verbal and written communication skills.
• Discretion and integrity when handling sensitive client information.
• Proven ability to work collaboratively in a team environment.
• Familiar with Fidelity Clearing Canada – Unified, U-Direct, U-Open, etc.

Responsibilities

• Client Support: Serve as the first point of contact for clients, answer questions, and address service needs.
• Account maintenance: Update client information, process requests, and execute transactions.
• Schedule and coordinate client meetings, prepare documentation and reports.
• Respond promptly to client inquiries via phone, email, or in person.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Discretion

Team collaboration

Attention to detail

Regulatory knowledge

Education

CSC & CPH

IR registration (asset)

Tools

CRM / Salesforce

Power BI

Microsoft Office

Job description

Our client a well-established wealth management firm located in the Niagara Ontario region has partnered with St Amour to hire an Executive Assistant who will report directly to the owner.Join the ...

Full-time

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent custo...

Our client a well-established wealth management firm located in the Niagara Ontario region has partnered with St Amour to hire an Executive Assistant who will report directly to the owner.

About the Role

Join the team and play a key role in supporting advisors through client service, account management, and administrative excellence. If you are detail-oriented, highly organized, and thrive in a fast-paced financial services environment.

Key Accountabilities

Client Support:

• Act as the first point of contact for clients — answering questions and addressing service needs
• Assist with account maintenance: updating client information, processing requests, executing transactions
• Schedule and coordinate client meetings, preparing necessary documentation and reports
• Respond promptly to client inquiries via phone, email, or in-person

Administrative Tasks:

• Manage the advisor's calendar including client appointments and conference calls
• Handle and prioritize incoming correspondence, distributing to appropriate team members
• Maintain accurate client records in CRM systems in compliance with regulatory requirements
• Prepare client reports, statements, and presentations for meetings

Compliance & Documentation:

• Ensure all documentation is properly filled out, signed, and filed to regulatory standards
• Stay updated on regulatory changes and work with compliance to ensure adherence
• Assist in preparing for audits and regulatory reviews

Account Management:

• Process account openings, transfers, NAAFs, and updates
• Handle trade order submissions under the direction of the Investment Advisor
• Monitor account activities for timely and accurate execution (EFT, cheque requests, PAC/SWP setup)
• In-kind and in-cash transfers; add client banking information to systems
• Support the advisor in developing financial plans, portfolio reviews, and investment proposals
• Gather and organize financial data and research for advisor review
• Prepare investment reports and analysis for clients

Office & Operational Support:

• Maintain daily filing, shred personal information, send branch correspondence
• Track and maintain petty cash; process bank deposits
• Oversee office inventory, supplies, and mail/courier distribution
• Schedule and coordinate Lunch & Learns for the branch

Skills and qualifications :

Education & Licensing:

• Completion of Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) - required
• Current registration as an Investment Representative (IR) is an asset
• Minimum 1.5-3 years of experience in a similar financial services role
• Expert proficiency in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint)
• CRM / Salesforce and Power BI experience is an asset
• Strong knowledge of investment products, compliance rules, and trade processing
• Exceptional organizational and time management skills
• Excellent verbal and written communication skills
• Discretion and integrity when handling sensitive client information
• Proven ability to work collaboratively in a team environment
• Familiar with Fidelity Clearing Canada – Unified, U-Direct, U-Open, etc.