Customer Experience Associate - (Future opportunities) - Montreal - Inviting Applicants who

TD; Montreal; Hybrid; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Extension possibility

40-hour work week

1 day remote per week

Competitive compensation

Job summary

Randstad Canada is seeking a Business Project Officer for a 12-month contract based in downtown Montreal. The role focuses on bridging business priorities with AI-enabled transformation, data reporting, and governance across multiple functions.

You will work closely with stakeholders, technology teams, and data groups in a fast-paced environment. The position requires a Bachelor's degree and 5–7 years of project coordination or transformation experience, with advanced Excel and familiarity with

Qualifications

• Bachelor’s degree or higher in Finance, Economics, Business, Project Management, Information Systems, Data, Engineering or a comparable discipline.
• 5–7 years of relevant experience in project coordination, business transformation, data initiatives, financial services, or a regulated environment.
• Advanced Excel is required; familiarity with Power BI, SQL, Power Query, VBA; exposure to AI-enabled solutions, prompt/agent governance, and data-risk processes is preferred.
• Candidate may be required to undergo enhanced background screening (including FINRA fingerprinting).
• French and English are required as collaboration with US colleagues is frequent.

Responsibilities

• Coordinate cross-functional business transformation, AI-enabled, and data reporting initiatives from planning through to execution.
• Act as the primary liaison between business stakeholders, technology teams, Data teams, and Business Analysts to align project scope with operational needs.
• Support project governance, change management, testing, and production transition processes while ensuring compliance with control requirements.
• Track project decisions, dependencies, and risks, maintaining clear communication across all operational and control functions.
• Identify process improvement opportunities and support the digitalization of workflows, data quality, and data governance standards.

Skills

Advanced Excel

Power BI

SQL

Power Query

VBA

AI governance

Data governance

Education

Bachelor’s degree in Finance, Economics, Business, Project Management, Information Systems, Data, Engineering

Job description

Are you ready to drive innovation and lead impactful AI-enabled transformation initiatives? As a Business Transformation & Project Officer on this 12-month contract, you will bridge the gap between business priorities and cutting-edge technology solutions in a dynamic environment.

We are looking for a business side project manager not from the IT business analyst side. If you are looking to elevate your career and work on high-visibility data and workflow projects, consider this role.

POSITION: Business project officer

TYPE: 12-month contract with possibility of extension/permanence

LOCATION: Great location in downtown Montreal

SCHEDULE: 40 hours per week (with 1 day of telework)

START DATE: Nov 1st

Advantages

• 12-month contract with possibility of extension/permanent position
• 40-hour work week, Monday through Friday
• 1 day of remote work per week
• Competitve compensation

Responsibilities

• Coordinate cross-functional business transformation, AI-enabled, and data reporting initiatives from planning through to execution.
• Act as the primary liaison between business stakeholders, technology teams, Data teams, and Business Analysts to align project scope with operational needs.
• Support project governance, change management, testing, and production transition processes while ensuring compliance with control requirements.
• Track project decisions, dependencies, and risks, maintaining clear communication across all operational and control functions.
• Identify process improvement opportunities and support the digitalization of workflows, data quality, and data governance standards.

Qualifications

• Education: Bachelor’s degree in Finance, Economics, Business, Project Management, Information Systems, Data, Engineering, or a comparable discipline.
• Experience: 5 to 7 years of relevant experience in project coordination, business transformation, data initiatives, financial services, or a regulated environment.
• Technical Skills: Advanced Excel required; familiarity with Power BI, SQL, Power Query, VBA, or exposure to AI-enabled solutions, prompt/agent governance, and data-risk processes preferred.
• Certifications / Background: Candidate may be required to undergo enhanced background screening (including FINRA fingerprinting).
• Language: French and English is required as you will be dealing with client supplier and colleagues who are outside Quebec (specifically collaborating regularly with colleagues and partners in the United States).

Summary

If you have the experience and passion to lead high-impact business transformation and data initiatives, we want to hear from you! Take the next step in your professional journey.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.