Customer Experience Associate - Future Opportunities

TD; Gravenhurst; On-site; CAD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Customer Experience Associate to join their team in Gravenhurst. This role focuses on building strong customer relationships, processing transactions, and promoting banking solutions. With a commitment to exceptional service, you will engage with customers to understand their needs and provide tailored solutions. The position offers a competitive hourly wage and a supportive work environment that encourages personal development and teamwork. If you are passionate about delivering legendary customer experiences and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Health and Wellness Benefits

Retirement Plans

Paid Time Off

Career Development Programs

Discounts on Banking Services

Qualifications

• 1+ years of relevant experience in customer service roles.
• Proficiency in MS Office and effective communication skills.

Responsibilities

• Process financial transactions and address customer concerns.
• Promote banking solutions and deliver quality customer experiences.

Skills

Organizational Skills

Communication Skills

Time Management

Attention to Detail

Customer Service

Education

High School Diploma

Undergraduate Degree

Tools

MS Office

Job description

Customer Experience Associate - Future Opportunities

Join to apply for the Customer Experience Associate - Future Opportunities role at TD.

This position offers a salary range of $22.00 - $27.21 CAD.

Job Overview

At TD Canada Trust, we are the frontline of TD Bank, dedicated to building deep and long-lasting relationships with our customers. We perform a broad range of customer service transactions and provide information and advice on services, products, and solutions to both existing and prospective customers. Our goal is to understand customer needs, promote suitable products and services, and ensure a positive customer experience.

Location and Schedule

Location: Gravenhurst, Ontario, Canada

Schedule: 15 hours/week

Key Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments following standard procedures and regulations.
• Identify customer needs and recommend tailored solutions, maintaining discretion in confidential matters.
• Address and resolve customer concerns, escalating issues as necessary.
• Achieve sales and service goals by promoting banking solutions and completing transactions accurately and promptly.
• Engage with customers personally to advise on banking solutions and processes.
• Contribute to a positive, diverse, and equitable work environment by promoting teamwork and participating in personal development.
• Support team activities, stay dedicated, and keep colleagues informed about routine activities.
• Deliver quality customer experiences and suggest operational improvements to enhance efficiency.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong organizational, planning, and time management skills.
• Proficiency in MS Office (Word, Excel, Outlook) and internet use.
• Initiative, accuracy, attention to detail, and ability to handle multiple priorities.
• Effective communication skills, both verbal and written, in a calm and courteous manner.

About TD

TD is a global leader in financial services, serving over 27 million customers daily across Canada, the US, and worldwide. We are committed to providing legendary customer experiences and fostering a culture of innovation, growth, and development for our employees.

Compensation and Benefits

Our comprehensive compensation package includes base salary, variable pay, health and wellness benefits, retirement plans, paid time off, banking benefits, discounts, career development programs, and recognition initiatives.

Additional Information

We support our colleagues' success through ongoing training, mentorship, and career advancement opportunities. We also provide onboarding and training sessions to ensure your success in the role.

We welcome candidates to ask questions about compensation and encourage open discussions during the hiring process. Accessibility accommodations are available upon request to ensure an inclusive interview experience.

We look forward to hearing from you!