Customer Experience Associate - Brock Street & Dundas (22.5 Hours / Week)

Scotiabank; Whitby; On-site; CAD 40,000 - 65,000; Full time

Job summary

Ein etabliertes Finanzinstitut sucht einen engagierten Customer Experience Associate, der die Kundenbeziehungen stärkt und einen hervorragenden Service bietet. In dieser Rolle sind Sie das Herzstück der Filiale und helfen den Kunden, ihre finanziellen Ziele zu erreichen. Sie werden die Möglichkeit haben, in einem dynamischen Team zu arbeiten, das sich der Entwicklung innovativer Lösungen für die Kunden widmet. Mit einem klaren Fokus auf Kundenbedürfnisse und einer proaktiven Herangehensweise an den Verkauf werden Sie in der Lage sein, bedeutende Beziehungen aufzubauen und das Wachstum der Filiale zu unterstützen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt und Leistungspaket

Karriereentwicklungsmöglichkeiten

Interne Schulungen

Anerkennung für hohe Leistung

Qualifications

• Nachgewiesene Fähigkeiten im Kundenservice durch Berufserfahrung oder Engagement in der Gemeinschaft.
• Bereitschaft, professionell, freundlich und effizient zu helfen.

Responsibilities

• Aufbau starker Kundenbeziehungen und hervorragender Kundenservice.
• Entdecken und Lösen der Bedürfnisse der Kunden.

Skills

Kundenservice

Verkaufskompetenz

Technische Fähigkeiten

Flexibilität

Tools

Mobile Banking Anwendungen

Job description

Requisition ID: #

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

-Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
-Processing day to day transactions
-Nurturing rich, long-standing relationships
-Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
-Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

-Build strong customer relationships and deliver excellent customer service
-Uncover and solve customers’ needs
-Explain complicated concepts simply
-Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
-Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

-Have proven customer service skills through work or community involvement
-Are willing to assist in a professional, friendly and efficient manner
-Are available to work a flexible schedule
-Are comfortable in simple sales situations
-Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

-The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
-A rewarding career path with diverse opportunities for professional development
-Internal training to support your career growth and enhance your skills
-An organization committed to making a difference in our communities – for you and our customers
-You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
-A competitive compensation and benefits package


Location(s): Canada : Ontario : Whitby
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.