Customer Experience Associate - Alexandria (15h/week)

Scotiabank; Alexandria; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking organization as a Customer Experience Associate in Alexandria, where you'll be the face of our branches. This part-time role is all about connecting with customers, understanding their needs, and providing exceptional service. You'll play a vital role in helping clients achieve their financial goals while working in a collaborative environment that values innovation and community impact. With opportunities for professional development and recognition for high performance, this is your chance to thrive in a supportive and inclusive workplace.

Benefits

Professional Development Opportunities

Internal Training

Competitive Compensation and Benefits

Recognition and Rewards for High Performance

Qualifications

• Proven customer service skills from work or community involvement.
• Strong technical skills to promote digital banking options.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Process daily transactions and nurture long-standing relationships.

Skills

Customer Service Skills

Technical Skills

Sales Skills

Job description

Requisition ID: 224701

Join a purpose-driven, winning team committed to results within an inclusive and high-performing culture.

About the role

As a Customer Experience Associate in Alexandria, ON, this temporary, part-time position (15 hours/week) makes you the face, character, and heart of our branches. Scotiabank prioritizes putting customers first and helping them achieve their financial goals.

Our Customer Experience Associates are people-centric, connecting with customers in a relatable way. As a vital part of the Canadian Banking Branch network, your focus will be to provide exceptional service throughout the customer journey by:

1. Proactively discovering customer needs and listening to understand their requests
2. Processing daily transactions
3. Nurturing long-standing relationships
4. Contributing to branch targets by identifying and fulfilling simple sales opportunities
5. Sharing your technological knowledge by introducing clients to mobile banking applications and assisting them in managing their banking needs

Is this role right for you? In this role, you will:

• Build strong customer relationships and deliver excellent service
• Uncover and solve customer needs
• Explain complex concepts simply
• Demonstrate success in a target-based environment and contribute positively to a team
• Show eagerness to learn and determination to succeed

Do you have the skills to succeed in this role? We’d love to work with you if you:

• Have proven customer service skills from work or community involvement
• Are willing to assist professionally, friendly, and efficiently
• Are available for a flexible schedule
• Are comfortable with simple sales situations
• Possess strong technical skills and can promote digital and self-service banking options

What’s in it for you?

• The chance to join a forward-thinking organization with a collaborative team of innovative thinkers
• A rewarding career path with diverse professional development opportunities
• Internal training to support your growth and skills enhancement
• An organization dedicated to community impact—benefiting you and our customers
• Recognition and rewards for high performance, supported by leadership through meaningful development conversations and internal training
• A competitive compensation and benefits package

Location: Alexandria, Ontario, Canada

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future." We help our customers, their families, and communities succeed through advice, products, and services across banking, wealth management, and investment sectors.

We value the unique skills and experiences each individual brings and are committed to creating an inclusive and accessible environment. If you need accommodations during recruitment, please inform our Recruitment team. For technical assistance, click here. Candidates must apply online; only those selected for interviews will be contacted.