Customer Experience Associate-1

TD; Ottawa; On-site; Part time

Job summary

Join a leading financial services company as a Customer Experience Associate in Ottawa. This role focuses on delivering exceptional customer service, processing transactions, and advising on banking solutions. Ideal candidates will have strong communication skills and a commitment to customer satisfaction.

Benefits

Career Development Opportunities

Paid Time Off

Banking Perks

Qualifications

• 1+ years relevant experience preferred.
• Effective communicator with a calm manner.

Responsibilities

• Process transactions accurately and follow regulations.
• Identify customer needs and recommend solutions.
• Resolve customer concerns and promote banking solutions.

Skills

Organizational Skills

Communication

Time Management

Education

High School Diploma

Undergraduate Degree

Tools

MS Office

Job description

Join to apply for the Customer Experience Associate-1 role at TD.

Details of Compensation: $22.50 - $28.33 CAD

Job Description

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Location: Ottawa, Ontario, Canada

Schedule: 15 hours/week

Sector: Personal and Commercial Banking Services

Compensation Details: $22.50 - $28.33 CAD. TD is committed to fair and equitable remuneration, offering growth opportunities and skill development. Salary may vary based on skills, experience, location, and specific sector needs. Candidates are encouraged to discuss salary expectations openly with recruiters.

Role Summary

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact. As a Customer Experience Associate, you will bring your charm to make customer interactions delightful, process financial transactions accurately, and provide excellent customer service. You will understand customer needs and advise on banking solutions to foster positive experiences.

Key Responsibilities

• Process transactions such as deposits, withdrawals, and bill payments following procedures and regulations.
• Identify customer needs and recommend tailored solutions, maintaining confidentiality.
• Address and resolve customer concerns, escalating issues when necessary.
• Promote banking solutions to meet business goals efficiently and accurately.
• Engage personally with customers to advise on banking processes and solutions.
• Contribute to a positive, diverse, and equitable work environment, participating in personal development.
• Support team activities, stay dedicated, and keep colleagues informed.
• Deliver quality customer experiences and suggest operational improvements where possible.

Qualifications

• High School diploma and/or 1+ years relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong organizational, planning, and time management skills.
• Proficiency in MS Office and internet use.
• Initiative-driven, accurate, detail-oriented, and capable of multitasking.
• Effective communicator, both verbally and in writing, with a calm and courteous manner.

About Us

TD is a global leader in financial services, representing North America's fifth-largest bank with over 27 million customers worldwide. We are dedicated to delivering legendary customer experiences, driven by over 95,000 colleagues committed to enriching lives and communities. We innovate to improve our services and support our colleagues' growth through training, mentorship, and leadership development.

Our Total Compensation Program

Our comprehensive pay includes base salary, variable pay, benefits, savings and retirement plans, paid time off, banking perks, discounts, career development opportunities, and recognition programs. Learn more about our benefits and initiatives.

Additional Information

We prioritize our colleagues' success and well-being through ongoing development, training, and competitive benefits. Regular career development conversations, mentorship programs, and online learning platforms are available to support your growth in various career paths within TD.

We organize onboarding and training to equip you with the tools needed for success. Selected candidates will be contacted for interviews, with accommodations provided as needed to ensure accessibility.