Associé(e), Expérience Client - Opportunités Futures - Rive-Nord de Laval - Gatineau - Abitibi [...]

TD Bank; Gatineau; On-site; Part time

Job summary

A leading financial institution is seeking a Customer Experience Associate to join their dynamic team in Gatineau. In this role, you will be the frontline representative, engaging with customers to provide exceptional service and support. You will process transactions, understand customer needs, and recommend tailored banking solutions. This position emphasizes personal connections and operational excellence, making it an exciting opportunity for those passionate about customer service. Join a forward-thinking company that values your growth and offers a supportive environment where you can thrive both professionally and personally.

Benefits

Competitive Benefits Plan

Growth Opportunities

Skill Development Programs

Qualifications

• High School diploma required with 1+ years of relevant experience.
• Strong organizational and customer service skills needed.

Responsibilities

• Process financial transactions and recommend banking solutions.
• Deliver quality customer experiences and resolve concerns.

Skills

Customer Service Skills

Administration Skills

Time Management

MS Office (Word, Excel, Outlook)

Communication Skills

Education

High School Diploma

1+ Years Relevant Experience

Tools

MS Office

Job description

Customer Experience Associate - Future Opportunities

Location: Gatineau, Quebec, Canada

Hours: 15 hours per week

Line of Business: Personal & Commercial Banking

Pay Details: $21.00 - $27.05 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

In this role, you will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Job Requirements:

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical, and mental well-being goals.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Interview Process:
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.