Customer Experience Associate

TD; Oakville; On-site; Part time

Job summary

A leading financial services provider in Oakville is seeking a Customer Experience Associate. In this role, you'll build strong relationships with customers, process transactions, and provide tailored banking solutions. Join a dynamic team committed to exceptional service and professional growth.

Benefits

Health and Wellness Benefits

Savings and Retirement Plans

Paid Time Off

Career Development Opportunities

Qualifications

• 1+ years relevant experience preferred.
• Strong organizational and time management skills.

Responsibilities

• Process financial transactions and resolve customer concerns.
• Provide personalized advice on banking solutions.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Education

High School Diploma

Degree or Equivalent

Tools

MS Office

Job description

Join to apply for the Customer Experience Associate role at TD.

Details of Compensation: $22.50 - $28.33 CAD

Location: Oakville, Ontario, Canada

Schedule: 15 hours/week

Sector: Personal and Commercial Banking Services

TD is committed to offering fair and equitable compensation to all colleagues. Opportunities for growth and skills development are essential parts of the TD colleague experience. Our policies and practices are designed to enable colleagues to progress in their salary scale as they improve in their roles. The base salary offered may vary depending on skills, experience, professional knowledge, geographic location, and other specific needs of the sector and company.

We encourage candidates to ask questions about compensation and to have open conversations with their recruiters for more specific details about this role.

Department Overview

Job Description: At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep, long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions. At the branch, we identify customer needs and promote appropriate products and services, referring customers to the right team members or internal partners while ensuring a positive experience.

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Role Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments following standard procedures and regulations.
• Understand customer needs to recommend suitable solutions discreetly and confidentially.
• Address and resolve customer concerns, escalating issues when necessary.
• Meet goals and objectives by promoting banking solutions and completing tasks accurately and timely.
• Provide personalized advice on banking solutions to customers.
• Contribute to a positive, diverse, and equitable work environment.
• Support team effectiveness and keep colleagues informed about routine activities.
• Deliver excellent customer experiences and suggest operational improvements.

Job Requirements

• High School diploma and/or 1+ years relevant experience.
• Degree or equivalent is an asset.
• Strong organizational, planning, and time management skills.
• Proficiency in MS Office and internet use.
• Initiative, accuracy, and attention to detail in a dynamic environment.
• Excellent communication skills, both verbal and written, in a calm and courteous manner.

About Us

TD is a global leader in financial services, representing the fifth-largest bank in North America. We serve over 27 million households and businesses worldwide, with more than 95,000 colleagues dedicated to enriching the lives of our clients and communities. We are committed to customer experience, innovation, and professional development, offering training, mentorship, and leadership opportunities.

Our Total Rewards Program

Our comprehensive compensation package includes base salary, variable pay, health and wellness benefits, savings and retirement plans, paid time off, banking perks, discounts, career development opportunities, and recognition programs.

Additional Information

We support our colleagues' success in both personal and professional life through ongoing development conversations, training programs, and competitive benefits. We also offer career progression, mentorship, and online learning platforms to help you reach your goals.

We are committed to accessibility and encourage applicants to inform us of any accommodation needs during the interview process.