Customer Experience Assistant

Town of Okotoks; Canada; Hybrid; CAD 28,000 - 33,000; Full time

Job summary

The Town of Okotoks is seeking a Customer Experience Assistant to serve as the primary contact for residents and visitors. You will address inquiries, resolve issues, and contribute to a positive customer experience across locations.

Reporting to the Customer Experience Team Leader, you will process inquiries, handle cash transactions, provide general office support, and use multiple software systems to assist customers.

Qualifications

• High School completion or equivalent and related experience.
• Additional training or certification is an asset.
• 1+ years of related customer service experience.
• Clear, professional communication with customers in person, by phone, and by email.
• Commitment to delivering excellent service and customer satisfaction.
• Ability to manage multiple tasks with accuracy and discretion.
• Experience with cash handling and basic transactions.
• Knowledge of municipal government is an asset.

Responsibilities

• Process customer inquiries and resolve issues to enhance experience.
• Handle cash transactions and provide general office support.
• Utilize multiple software systems to assist customers.
• Deliver consistent, friendly service across locations.

Skills

Communication

Empathy

Problem-solving

Teamwork

Cash handling

Multi-tasking

MS Office

Attention to detail

Education

High School diploma

Advanced training asset

Tools

MS Office Suite

Job description

The Customer Experience Assistant plays a vital role in ensuring outstanding service and customer satisfaction. Serving as the primary point of contact, this position addresses inquiries, resolves issues, and fosters positive interactions with customers. This position requires strong communication skills, empathy, problem-solving abilities, and the capability to work both independently and as part of a team, all while maintaining a commitment to delivering an exceptional customer experience.

Reporting to the Customer Experience Team Leader, the Customer Experience Assistant key responsibilities include processing customer inquiries, handling cash transactions, providing general office support, and utilizing multiple software systems, with a primary focus on enhancing the customer experience. The role may require providing services across various locations, and working hours are based on a flexible, non-standard work week.

Opportunity Details

Job Posting ID

2226NP

Hours of Work

Up to max 37.5 per week

Number of Openings

1

Standby Rotation Required

No

Driver's Abstract Required

No

Police Record Check Required

Yes

What you Bring

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is equivalency to:

• Equivalent to High School completion.
• Additional relevant training recognized by a certificate would be considered an asset.
• 1 or more years direct/indirect related work experience representing continuous learning.
• Ability to clearly and professionally, clearly, discreetly communicate with customers in person, over the phone, and via email, ensuring positive and effective interactions.
• A genuine commitment to delivering excellent service and ensuring customer satisfaction at all times.
• Ability to quickly assess and resolve customer concerns or issues, ensuring a positive outcome.
• Proficiency in managing multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
• Experience with processing transactions and handling cash accurately and securely.
• Knowledge of municipal government would be an asset.
• Possess an ability to follow broad guidelines.
• Possess an ability to maintain confidentiality regarding matters that affect the department and the Municipality as a whole.
• Possess an ability to multitask.
• Demonstrate intermediate knowledge and experience of computer functions (including MS Office Suite).

Equity, Diversity and Inclusion(EDI)

Equity, diversity and inclusion (EDI) is essential to achieving the Town of Okotoks strategic plan. We encourage applications from women, Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. The Town of Okotoks aims to build independence, dignity, integration and equality of opportunity into all aspects of the Town's work culture.

Opportunity Highlight

Closing Date: October 4, 2026 Position Type: Non Permanent Compensation: $20.67 - $23.97/hr Work Location: On-site