Customer Experience Advisor

Polestar AB; Mascouche; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Experience Advisor to enhance customer journeys and deliver personalized support. This role involves engaging with customers through various channels, resolving inquiries, and collaborating with teams to relay feedback. The ideal candidate will have a passion for sustainability and innovation, along with strong communication skills. Join a dynamic team dedicated to providing exceptional experiences in the electric vehicle sector, where your contributions will make a significant impact on customer satisfaction and brand loyalty.

Qualifications

• 2-3 years of experience in customer-facing roles, preferably in retail or tech.
• Proven ability to deliver superior customer experiences.

Responsibilities

• Provide exceptional support across all channels, addressing inquiries.
• Act as a customer advocate, reflecting commitment to quality and innovation.

Skills

Customer Service

Communication Skills

Problem Solving

Fluency in French-Canadian

Fluency in English

Tools

Salesforce

Job description

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At Polestar, we drive innovation in our cars and our business model. We seek a creative, experienced, and hands-on professional to be the primary contact with our customers and an ambassador of Polestar's premium brand experience.

About Polestar

Polestar is an electric performance car brand committed to sustainable mobility and societal betterment. Our global team shares a passion for innovation, challenging conventions, and working collaboratively to achieve excellence. Each team member plays a critical role in our success.

Is this you?

If interested, submit your application promptly. Our selection process is continuous until the position is filled.

The Challenge

The Customer Experience Advisor will own the customer journey, resolving inquiries via phone, email, and chat. Your role is to deliver exceptional, personalized experiences, ensuring seamless and delightful interactions that are data-informed.

We are hiring enthusiastic individuals for various shifts at our Mascouche, Quebec HQ.

What You’ll Do

• Provide exceptional support across all channels, addressing inquiries and resolving issues.
• Act as a customer advocate, reflecting Polestar’s commitment to quality and innovation.
• Proactively engage with customers to enhance their experience.
• Use data and insights to identify trends and drive improvements.
• Collaborate with product, marketing, quality, and operations teams to relay customer feedback.
• Utilize analytics to identify process improvements.
• Promote Polestar’s values, products, and services.

Who You Are

• 2-3 years of experience in a customer-facing role, preferably in retail, automotive, or tech call centers.
• Fluent in French-Canadian and English, both spoken and written.
• Proven ability to deliver superior customer experiences.
• Experience with Salesforce is preferred.
• Strong communication skills and ability to connect effectively.
• Ability to assess complex situations and offer creative solutions.
• Comfortable in a fast-paced, innovative environment.
• Interest in sustainable products, electric vehicles, and the Polestar brand.

Additional Details

• Seniority level: Mid-Senior level.
• Employment type: Full-time.
• Industry: Motor Vehicle Manufacturing.