Customer Experience Account Representative

Nutrien Ag Solutions; Calgary; Presencial; CAD 60.000 - 100.000; Jornada completa

Descripción de la vacante

Nutrien Ag Solutions in Calgary, AB is seeking a Customer Experience Account Representative to manage large, strategic accounts and coordinate order-to-cash activities. You will maintain a proactive, service-oriented approach and ensure accurate communication across teams.

You’ll lead onboarding, support audits and contract administration, and collaborate with Wholesale Sales, Product Management, Credit, and other stakeholders to drive customer satisfaction and operational excellence.

Formación

• Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics or related field.
• 3–5+ years of experience in customer experience, account management, or order-to-cash operations.
• Experience serving as a subject matter expert and guiding team members.
• Knowledge of audit activities or controlled environments is a plus.

Responsabilidades

• Manage a portfolio of large, complex, strategic customer accounts with proactive communication across order-to-cash activities.
• Oversee the team’s shared customer inbox and monitor performance to ensure timely responses.
• Support resolution of complex customer issues in collaboration with team members and stakeholders.
• Collaborate cross-functionally with Wholesale Sales, Product Management, Credit and other teams.
• Anticipate customer needs, manage order flow and logistics alignment.
• Lead onboarding and training, and maintain process documentation.

Conocimientos

Customer relationship management

Analytical skills

Communication

Cross-functional collaboration

Attention to detail

Problem solving

Process improvement

Stakeholder management

Educación

Bachelor's degree in Agriculture, Business Administration, Supply Chain, Logistics or related field

Herramientas

SAP

MSS

Microsoft Office (Excel, Word, PowerPoint)

Descripción del empleo

Career Opportunities: Customer Experience Account Representative (34982)

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose,Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; Proven®Seed and Dyna-Gro®Seed; as well as financial, custom application and precision ag services.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.

What You'll Do:

• Manage a portfolio of large, complex, and strategic customer accounts, serving as the primary point of contact and ensuring consistent coverage, proactive communication, and coordination across order-to-cash activities
• Provide oversight of the team’s shared customer inbox, monitoring performance and trends to ensure timely, accurate, and consistent responses while identifying opportunities to improve service quality
• Support and guide the resolution of complex and escalated customer issues, partnering with team members to ensure alignment with customer requirements and commercial commitments
• Partner cross-functionally with Wholesale Sales, Product Management, Credit, and other stakeholders to support account strategy, order execution, and customer satisfaction
• Anticipate customer needs and manage order flow, logistics coordination, and potential disruptions proactively
• Lead onboarding and training for team members, including development and maintenance of process documentation and training materials
• Serve as a subject matter expert, providing ongoing coaching to enhance team capability and consistency
• Coordinate and support internal and external audit activities, including SOX requirements, ensuring timely and accurate documentation
• Maintain compliance with internal controls and identify potential risks, partnering with stakeholders to resolve gaps
• Oversee contract administration activities, including execution, tracking, and maintenance of contracts, amendments, and renewals
• Ensure contract data accuracy and alignment with commercial terms, proactively managing expirations and renewal timelines
• Identify and drive improvements across processes, systems, and workflows, supporting the implementation and adoption of scalable solutions and best practices to enhance efficiency, accuracy, and overall team performance

What You'll Bring:

• Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics or related field
• 3–5+ years of experience in customer experience, account management, or order-to-cash operations, with demonstrated ability to manage complex accounts
• Proven ability to serve as a subject matter expert and provide guidance, training, and support to team members
• Strong analytical and problem-solving skills, with the ability to assess complex situations and drive effective resolutions
• Demonstrated ability to influence outcomes, collaborate cross-functionally, and build strong stakeholder relationships
• Experience supporting audit activities or working within controlled environments, with an understanding of compliance and risk management principles
• Familiarity with contract administration processes and ability to interpret and apply commercial terms within operational workflows
• Advanced organizational and prioritization skills, with the ability to manage multiple priorities in a high-volume environment
• Strong communication skills, with the ability to clearly convey information and drive alignment across teams
• Proficiency in SAP, MSS, and Microsoft Office applications (Excel, Word, PowerPoint), with the ability to learn and adapt to new systems quickly
• High attention to detail and commitment to accuracy, particularly in complex or high-impact scenarios
• Continuous improvement mindset, with the ability to identify inefficiencies and support implementation of process enhancements

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted.Applicants must meet minimum age requirements, as permitted by law.

Please be advised that pre-screen interviews may be transcribed (there will be no audio or video recording) and that artificial intelligence tools may be used to summarize the transcript of the discussion. These tools will not be used to make or influence hiring decisions. Biometric identifiers and biometric information will not be captured. If you wish to request an alternative process or a reasonable accommodation, please submit a request through our Contact Us form or call 1-800-667-0403 in Canada and 1-800-667-3930 in the US to let us know the nature of your request and your contact information.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien